Start up problems

Hi, I'm looking for help with a problem I have.
I'm not skilled in computers so please be patient with me and speak slowly

I've started to get an error screen on start up. It tells me this.....

"We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." My options are:

Start in safe mode.
Safe mode with networking.
Safe mode with command prompt.
Last known good configuration setting (most recent setting that worked).
Start Windows normally."

I can click on the " last good configuration option" and my computer loads successfully. It has shut down itself sometimes ( I don't know if this is connected. )

I seem to be infected with the " command services" virus, as I keep getting a warning that it's been blocked.

I'm going to download "hyjackthis" as I see that seems to be needed to get help.

Thankyou in advance.

 

Hello Goldfinch, welcome to Major Geeks.

If you even think you might have malware you need to start here.


http://forums.majorgeeks.com/showthread.php?t=35407