Startpag.re Trojan - Cannot remove

I'm looking for help to remove the Trojan Startpag.re. I'm running XP with PC-Cillin and every time I launch IE I get a blank IE page. PC-Cillin pops up and tells me I have the trojan. I've read the sticky and followed all the instructions but still can't remove the trojan. I would like to run HJT and post my log file but need help.

Thanks.

 

http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

Okay, I ran HJT and after reading the Tutorial fixed what I thought should be fixed. It wasn't much. I reran HJT and attached is the log file.
I still have a lot of 04 - Autoloading programs. I searched for everyone of them in the PacMans Startup list but very few were in the list. What should I do next?

 

Let's see if TH can make a dent in some of those infections!

1) Download TrojanHunter

2) Install TrojanHunter, At the end of the install setup will prompt you to update definitions. Please do so!

3) Once installed and updated, select drive C:\ and do a Full Scan. Remove all found infections!

After you complete the above, reboot and attach a fresh HJT log.

 

It got late last night so I decided to call it a night. I did as you asked. I ran Trojan Hunter. The virus is still there. Attached is my HJT Log.

Thanks for your continued help.

 

First, uninstall TrojanHunter and procede with the rest of this fix.

Now, please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {D9DE2FBC-3AD0-A195-EB77-7913F493B121} - C:\WINDOWS\system32\appxh32.dll

O4 - HKLM\..\Run: [iexplore.exe] C:\Program Files\Internet Explorer\iexplore.exe
O4 - HKLM\..\Run: [appch32.exe] C:\WINDOWS\appch32.exe
O4 - HKLM\..\Run: [addti.exe] C:\WINDOWS\addti.exe
O4 - HKLM\..\Run: [addac32.exe] C:\WINDOWS\system32\addac32.exe
O4 - HKLM\..\RunOnce: [ntua.exe] C:\WINDOWS\system32\ntua.exe
O4 - HKLM\..\RunOnce: [sdksm.exe] C:\WINDOWS\sdksm.exe
O4 - HKLM\..\RunOnce: [ieuy32.exe] C:\WINDOWS\ieuy32.exe
O4 - HKLM\..\RunOnce: [wints32.exe] C:\WINDOWS\system32\wints32.exe
O4 - HKLM\..\RunOnce: [javaym32.exe] C:\WINDOWS\system32\javaym32.exe
O4 - HKLM\..\RunOnce: [winke32.exe] C:\WINDOWS\system32\winke32.exe
O4 - HKLM\..\RunOnce: [apivb32.exe] C:\WINDOWS\apivb32.exe
O4 - HKLM\..\RunOnce: [ipxx32.exe] C:\WINDOWS\system32\ipxx32.exe
O4 - HKLM\..\RunOnce: [appcs.exe] C:\WINDOWS\system32\appcs.exe
O4 - HKLM\..\RunOnce: [apidj.exe] C:\WINDOWS\apidj.exe
O4 - HKLM\..\RunOnce: [netji32.exe] C:\WINDOWS\system32\netji32.exe
O4 - HKLM\..\RunOnce: [mfcwt32.exe] C:\WINDOWS\system32\mfcwt32.exe
O4 - HKLM\..\RunOnce: [ntba32.exe] C:\WINDOWS\system32\ntba32.exe
O4 - HKLM\..\RunOnce: [cred32.exe] C:\WINDOWS\system32\cred32.exe
O4 - HKLM\..\RunOnce: [winoa.exe] C:\WINDOWS\winoa.exe
O4 - HKLM\..\RunOnce: [msry.exe] C:\WINDOWS\system32\msry.exe
O4 - HKLM\..\RunOnce: [ipfs32.exe] C:\WINDOWS\system32\ipfs32.exe
O4 - HKLM\..\RunOnce: [appbw32.exe] C:\WINDOWS\system32\appbw32.exe
O4 - HKLM\..\RunOnce: [d3pq32.exe] C:\WINDOWS\d3pq32.exe
O4 - HKLM\..\RunOnce: [sysjn.exe] C:\WINDOWS\sysjn.exe
O4 - HKLM\..\RunOnce: [syshc32.exe] C:\WINDOWS\syshc32.exe
O4 - HKLM\..\RunOnce: [mfcsy32.exe] C:\WINDOWS\system32\mfcsy32.exe
O4 - HKLM\..\RunOnce: [ntby.exe] C:\WINDOWS\ntby.exe

O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\netji32.exe" /s (file missing)

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Click Start > Run > type services.msc and Click OK

Locate Network Security Service ( 11Fßä#·ºÄÖ`I) and RightClick on it to bring up the Service Properties Window.
First: Stop the service by clicking the Stop Button.
Next: Disable it by changing the Startup Type to Disabled and click Apply

NOW:
Navigate to and DELETE the following if they should remain:

C:\WINDOWS\appch32.exe
C:\WINDOWS\addti.exe
C:\WINDOWS\sdksm.exe
C:\WINDOWS\ieuy32.exe
C:\WINDOWS\apivb32.exe
C:\WINDOWS\apidj.exe
C:\WINDOWS\winoa.exe
C:\WINDOWS\d3pq32.exe
C:\WINDOWS\sysjn.exe
C:\WINDOWS\syshc32.exe
C:\WINDOWS\ntby.exe

C:\WINDOWS\system32\appxh32.dll
C:\WINDOWS\system32\wints32.exe
C:\WINDOWS\system32\javaym32.exe
C:\WINDOWS\system32\winke32.exe
C:\WINDOWS\system32\mfcsy32.exe
C:\WINDOWS\system32\msry.exe
C:\WINDOWS\system32\ipfs32.exe
C:\WINDOWS\system32\appbw32.exe
C:\WINDOWS\system32\netji32.exe
C:\WINDOWS\system32\mfcwt32.exe
C:\WINDOWS\system32\ntba32.exe
C:\WINDOWS\system32\cred32.exe
C:\WINDOWS\system32\ipxx32.exe
C:\WINDOWS\system32\appcs.exe
C:\WINDOWS\system32\addac32.exe
C:\WINDOWS\system32\ntua.exe

NEXT:
Run CCleaner to clean up cookies and temp files.

Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
Note: Remember to get all updates before doing the scans.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.

 

I did everything as you instructed. Attached is the new log file. Tell me what to do next.

Thanks.

 

Be sure you have ALL antivirus and antispyware programs disabled before running this fix!

Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {0375DB0B-A138-898A-8565-1BE75E94375A} -C:\WINDOWS\system32\winyn32.dll
O2 - BHO: Class - {E4410E41-BFC6-F741-B0FA-9FF5146F9091} - C:\WINDOWS\apivp.dll
O2 - BHO: Class - {FC7FA546-1AEA-EE38-DC94-F504B065743E} - C:\WINDOWS\system32\netsg32.dll

O4 - HKLM\..\Run: [d3cl.exe] C:\WINDOWS\d3cl.exe
O4 - HKLM\..\RunOnce: [apivp.exe] C:\WINDOWS\apivp.exe
O4 - HKLM\..\RunOnce: [msdt32.exe] C:\WINDOWS\system32\msdt32.exe
O4 - HKLM\..\RunOnce: [syspe.exe] C:\WINDOWS\syspe.exe
O4 - HKLM\..\RunOnce: [sdkug32.exe] C:\WINDOWS\sdkug32.exe
O4 - HKLM\..\RunOnce: [atlti32.exe] C:\WINDOWS\atlti32.exe
O4 - HKLM\..\RunOnce: [sdkmp32.exe] C:\WINDOWS\system32\sdkmp32.exe
O4 - HKLM\..\RunOnce: [d3cw.exe] C:\WINDOWS\system32\d3cw.exe
O4 - HKLM\..\RunOnce: [winya32.exe] C:\WINDOWS\system32\winya32.exe
O4 - HKLM\..\RunOnce: [ieqb.exe] C:\WINDOWS\system32\ieqb.exe
O4 - HKLM\..\RunOnce: [sysvy32.exe] C:\WINDOWS\system32\sysvy32.exe
O4 - HKLM\..\RunOnce: [ieku32.exe] C:\WINDOWS\system32\ieku32.exe
O4 - HKLM\..\RunOnce: [syskc32.exe] C:\WINDOWS\syskc32.exe
O4 - HKLM\..\RunOnce: [mfctd32.exe] C:\WINDOWS\system32\mfctd32.exe
O4 - HKLM\..\RunOnce: [d3td.exe] C:\WINDOWS\d3td.exe
O4 - HKLM\..\RunOnce: [sdkxp.exe] C:\WINDOWS\system32\sdkxp.exe

O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\apivp.exe" /s (file missing)

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Click Start > Run > type services.msc and Click OK

Locate Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) and RightClick on it to bring up the Service Properties Window.
First: Stop the service by clicking the Stop Button.
Next: Disable it by changing the Startup Type to Disabled and click Apply

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

C:\WINDOWS\syspe.exe

C:\WINDOWS\sdkug32.exe

C:\WINDOWS\atlti32.exe

C:\WINDOWS\syskc32.exe

C:\WINDOWS\d3td.exe

C:\WINDOWS\d3cl.exe

C:\WINDOWS\apivp.dll

C:\WINDOWS\system32\winyn32.dll

C:\WINDOWS\system32\netsg32.dll

C:\WINDOWS\system32\msdt32.exe

C:\WINDOWS\system32\sdkmp32.exe

C:\WINDOWS\system32\d3cw.exe

C:\WINDOWS\system32\winya32.exe

C:\WINDOWS\system32\ieqb.exe

C:\WINDOWS\system32\sysvy32.exe

C:\WINDOWS\system32\ieku32.exe

C:\WINDOWS\system32\mfctd32.exe

C:\WINDOWS\system32\sdkxp.exe

NEXT:
Run CCleaner to clean up cookies and temp files.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.

Reboot to Normal Windows

Copy the contents of the Quote Box below to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file iefix.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.)

Double-click on the iefix.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to merge, click YES!


After you complete ALL of the steps above, reboot and attach a fresh HJT log.

 

Okay, done with the last step. Attached is the new log file. Let me know what's next.

Thanks.

 

Are you disabling this service because its still showing?


Please print out these instructions so that you can operate with All Browser Windows CLOSED.

Please make sure System Restore is OFF and the Viewing of Hidden Files & Folders is Enabled as per the tutorial.


Now, look in Task Manager (Ctrl-Alt-Del) for the following running process and, if you see iy, try to END it:

nthx.exe


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {A9AA764C-4DF4-9D6E-2FEE-AF3AB6C73396} - C:\WINDOWS\addss32.dll
O2 - BHO: Class - {EBA74261-7CAA-F270-26F4-4E2A669761D1} - C:\WINDOWS\ntom.dll

O4 - HKLM\..\Run: [nthx.exe] C:\WINDOWS\nthx.exe
O4 - HKLM\..\RunOnce: [ntfw.exe] C:\WINDOWS\system32\ntfw.exe
O4 - HKLM\..\RunOnce: [ievg32.exe] C:\WINDOWS\ievg32.exe

O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\apivp.exe" /s (file missing)

Again, make sure All Browser Windows are Closed when you Click FIX.

NEXT:
Open up HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

11Fßä#·ºÄÖ`I

You may be told to reboot at this point. Do not reboot just exit HijackThis and we will be restarting it with different options in a moment.

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

C:\WINDOWS\nthx.exe

C:\WINDOWS\addss32.dll

C:\WINDOWS\ievg32.exe

C:\WINDOWS\ntom.dll

C:\WINDOWS\system32\ntfw.exe

NEXT:
Run CCleaner to clean up cookies and temp files.


Reboot to Normal Windows

FINAL STEP

Reset Web Settings & Default Security Settings:


To Reset Web Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK


To Default Security Settings:
Right click on your desktop Internet Explorer icon and select Properties. Then click the Security Tab and click Default Level for Internet, Local Intranet, Trusted Sites, and Restricted Sites.


After you complete ALL of the above, attach a fresh HJT log.

 

I followed you instructions line by line but let me give you better detail to make sure I don't leave any important information out. I hope I haven't left anything out that is causing confusion.

The service is disable but it's name is not exactly as you have printed. The service name I'm seeing is "Workstation NetLogon Service" without the "( 11Fßä#·ºÄÖ`I)". Maybe it's a different service?

As for the fix, there were two lines that I did not fix because they did not exist.
They are:
O2 - BHO: Class - {A9AA764C-4DF4-9D6E-2FEE-AF3AB6C73396} - C:\WINDOWS\addss32.dll

O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\apivp.exe" /s (file missing)

The others were there and I fixed them.

In the HJT Config I selected "Delete an NT Service" and added 11Fßä#·ºÄÖ`I. When I hit OK I got the following message. "Service was not found in the registry. Make sure you entered the short name of the service., vbExclamation."

I rebooted in Safemode and deleted all the files in the list except, C:\WINDOWS\ntom.dll. This dll did not exist.

I finished the final steps then rebooted to Normal Windows. When I logged in I got two error messages.

(Header) ntta32.exe - bad image
(Detail) The application or dll c:\Windows\sdkjc.dll is not a valid Windows image. Please check this against your installation diskette.

I got same error message again except it said winbe.dll is not vaild.

I hope this detail will help. Thanks.

 

Please download this trial version of ewido security suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will prompt you to update click the OK button
• The program will now go to the main screen

You will need to update ewido to the latest definition files.

• On the left hand side of the main screen click update
• Click on Start

The update will start and a progress bar will show the updates being installed.

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, after rebooting continue with the below steps.

Open up Ewido and do the following:

• Click on scanner
• Make sure the following boxes are checked before scanning:
  • 
    [*]Binder
    [*]Crypter
    [*]Archives
• Click on Start Scan
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files, click OK

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log.

 

I followed all you instructions. Attached are the two log files. My PC seems to be running faster now. Ewido found several infected files. Let me know what's next. Thanks.

 

First, uninstall Ewido and disable any antispyware and antivirus programs so it will not block this fix.

Scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R3 - Default URLSearchHook is missing

O2 - BHO: Class - {488315CF-D798-ECCC-F26F-38295EBCF55D} - C:\WINDOWS\ieda32.dll (file missing)
O2 - BHO: Class - {8CB9CF0D-602E-C3B9-E784-BA7738985485} - C:\WINDOWS\system32\sdkld.dll (file missing)

O4 - HKLM\..\Run: [mfcyg32.exe] C:\WINDOWS\system32\mfcyg32.exe

O23 - Service: Workstation NetLogon Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\apivp.exe" /s (file missing)

Again, make sure All Browser Windows are Closed when you Click FIX.

NEXT:
Open up HJT, but instead of scanning, click on the "None of the above, just start the program" button at the bottom of the choices. At the lower right, click on the 'Config" button, and then the Misc tools' button ... select 'Delete an NT Service" ... copy/paste the following into the box that opens, and press "OK":

11Fßä#·ºÄÖ`I

You may be told to reboot at this point. Do not reboot just exit HijackThis and we will be restarting it with different options in a moment.

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

C:\WINDOWS\system32\mfcyg32.exe

NEXT:
Run CCleaner to clean up cookies and temp files.

Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
Note: Remember to get all updates before doing the scans.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows

Copy the contents of the Quote Box below to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file iefix.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.)

Double-click on the iefix.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to merge, click YES!

Once you have completed ALL of the above, reboot once more and attach a fresh HJT log.

 

Thanks again for helping, I've followed the instructions line by line and attached is the new log. But again, in HJT, when I tried to paste "11Fßä#·ºÄÖ`I" in the "Delete an NT Service" I got the message, "Service was not found in the registry. Make sure you entered the short name of the service., vbExclamation."

What's next?

 

Your HJT log is now clean, are you having any further problems?

 

No problems. Every thing seems to be back to normal. You're awesome. Thanks for all your help. I really appreciate it.

 

Your Welcome!

You should see this article on How to Protect yourself from malware!