Startup error message / spyware

You will have to be much more specific than " a .dll is missing." What is the exact error message?

You are also running two anti-virus programs:
avast! Antivirus
McAfee SecurityCenter
Choose one and uninstall the other!

Also uninstall:
Viewpoint Media Player

Do a search for:
FunWebProducts
Delete each instance of it.

 

Please re-run both SAS and MWB's, attach those logs, and also attach a new MGLogs.zip from running the C:\MGTools\GetLogs.bat file.

 

I'm not seeing anything in your logs.

Run this: Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

* Double-click ATF-Cleaner.exe to run the program.
* Under Main choose: Select All
* Click the Empty Selected button.

If you use Firefox browser

* Click Firefox at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

* Click Opera at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Please run the F-Secure Online Scanner

Note: This Scanner is for Internet Explorer Only!

• Follow the Instruction Here for installation.
• Accept the License Agreement.
• Once the ActiveX installs,Click Full System Scan
• Once the download completes,the scan will begin automatically.
• The scan will take some time to finish,so please be patient.
• When the scan completes, click the Automatic cleaning (recommended) button.
• Click the Show Report button and Copy&Paste the entire report in your next reply.

 

Unfortunately, that only tells me it found two items and didn't remove them.

Did it not report during the scan what it found?

 

Yes..but not identified ....one more time, this time with BitDefender:

Now go to Bitscan link: agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files. Once Bitdefender completes the scan:

Click-on the Detected Problems tab. Then select Click here to export the scan report

When the window comes up to save the report, change the Save as type: box to Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click save. This will save a file named bdscan.txt in whatever folder you are currently in when you save the file (take notice of where you are at so you can find it later). This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

 

Please download and install Startup Manager

Tell me what all is in your startup list.

You can also view your startups using CCleaner.

 

This message you are getting is not a malware problem. I would say it is more than likely an issue with "Musicmatch Jukebox" that you have installed. If you don't use this software that Dell preinstalled then uninstall it. If you do use it, then just stop loading all the junk from it at startup. You can disable these ( and a couple other unneeded startups ) with the below.



Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

 

You are most welcome.....we can now clean up from the scans: