Step 6C of the Malware Removal Guide

I am trying to help my girlfriend's laptop and followed the Malware Removal Guide instructions to step 6C. I now find myself at the 'request help' phase.

A few notes -- my girlfriend is using a laptop from Korea, so her operating system is Windows XP in the Korean language (hence some of the Korean scripts in some of the log files). I did my best in trying to negotiate my way around this laptop, but I would like to apologize beforehand if I missed anything along the way.

In my zeal to rid this laptop of malware, CounterSpy was run twice, therefore, I have pasted both CounterSpy logs together in one file. Sorry.

BitDefender and PandaActiveScan told me that this computer was still infected. I am at a loss.

Thank you in advance.

 

Re: Step 6C of the Malware Removal Guide Part II

Here are the rest of the files.

Thanks again.

 

Delete the following file: C:\Others\winrar3.51-Crack.zip

Disable "Customer Experience Improvement Program" in Windows Live Messeneger.

You can enable and disable that feature:

• Under Help, Click on the "Customer Experience Improvement Program" menu option.

Otherwise your logs are clean.

If you are not having any other malware problems, do the below:

• go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
• Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link: How to Protect yourself from malware!