Still have malware issues after all steps followed

Please download and install:
Java Runtime 6

Please disable all anti-virus and anti-spyware programs while we do the following:

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

 

We are getting there .....tell me what these are:
C:\WINDOWS\go
C:\WINDOWS\hip
If you don't know ...delete them.

Please disable all anti-virus and anti-spyware programs while we do the following:

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Reboot your computer.

• Download FindAWF and save the file to your Desktop
Double-click FindAWF.exe to start the tool.
Select Option 1 by pressing 1 and then Enter. The scan will start and a log will open (awf.txt)

• Post back with with the contents of awf.txt

Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

* Double-click ATF-Cleaner.exe to run the program.
* Under Main choose: Select All
* Click the Empty Selected button.

If you use Firefox browser

* Click Firefox at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

* Click Opera at the top and choose: Select All
* Click the Empty Selected button.
o NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from AWF.

 

If you are using IE --> clear all your temp files and cache. Then Hit F5 a few times to refresh it.

Try using FireFox ....

 

Can you copy them to a different computer via cd or thumb drive and then try to attach them?

Oh...good....let me look at them....hang on.

 

Did you run ATF Cleaner?

* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Start FindAWF.exe
Select option 2 by pressing 2 and then Enter. A text file will open (files.txt).
In that files.txt, copy and paste the following list of files to be restored:



C:\Program Files\Java\jre1.6.0_02\bin\bak\jusched.exe
C:\WINDOWS\system32\bak\ctfmon.exe
C:\WINDOWS\system32\bak\hkcmd.exe
C:\WINDOWS\system32\bak\igfxtray.exe
C:\Program Files\Common Files\Sonic\Update Manager\bak\sgtray.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\bak\AdobeUpdateManager.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\query_prams.js
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\no_connection_frame.html
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\index_local.html
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\DesktopWeather.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\app.html
C:\Program Files\Synaptics\SynTP\bak\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\bak\SynTPEnh.exe
C:\Program Files\Siber Systems\AI RoboForm\bak\RoboTaskBarIcon.exe
C:\Program Files\QuickTime\bak\bak\qttask.exe
C:\Program Files\HPQ\Default Settings\bak\cpqset.exe
C:\Program Files\Hewlett-Packard\HP Software Update\bak\HPWuSchd2.exe
C:\Program Files\Grisoft\AVG7\bak\avgcc.exe
C:\WINDOWS\system32\bak\igfxtray.exe


Close the files.txt and click Yes to save the changes.
FindAWF wil now terminate the bad processes if running, delete the bad files and restore/replace them with the good files.
Then it will open a log. Copy and paste the contents of that log in your next reply.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger and AWF log.

 

You keep getting re-infected.....

* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Start FindAWF, select Option 3, by pressing 3 and then enter.
This will open the text file folders.txt
Copy and paste next list in it:

C:\Program Files\Java\jre1.6.0_02\bin\bak\jusched.exe
C:\WINDOWS\system32\bak\ctfmon.exe
C:\WINDOWS\system32\bak\hkcmd.exe
C:\WINDOWS\system32\bak\igfxtray.exe
C:\Program Files\Common Files\Sonic\Update Manager\bak\sgtray.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\bak\AdobeUpdateManager.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\query_prams.js
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\no_connection_frame.html
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\index_local.html
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\DesktopWeather.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\bak\app.html
C:\Program Files\Synaptics\SynTP\bak\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\bak\SynTPEnh.exe
C:\Program Files\Siber Systems\AI RoboForm\bak\RoboTaskBarIcon.exe
C:\Program Files\QuickTime\bak\bak\qttask.exe
C:\Program Files\HPQ\Default Settings\bak\cpqset.exe
C:\Program Files\Hewlett-Packard\HP Software Update\bak\HPWuSchd2.exe
C:\Program Files\Grisoft\AVG7\bak\avgcc.exe
C:\WINDOWS\system32\bak\igfxtray.exe

Then close folders.txt and let it save the changes.
FindAWF will now remove the bak folders and open a log aferwards.
Post the log in your next reply.

Next, start FindAWF again.
Press E then Enter to EXIT.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger and AWFLog.

 

Download SDFix and save it to your Desktop.

• Run the SDFix.exe by double clicking on it.
• Allos it to install into the default location which is c:\SDFix
• Now please reboot your computer into Safe Mode (see this if you don't know how: Starting your computer in Safe mode )
• When you have booted into safe mode, open the C:\SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services or Registry entries found and then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
• Attach the Report.txt file to your next message.

 

That looks much better ....run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Your logs look clean.

If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
* Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix, you can delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe, C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete C:\MGlogs.zip
10. If you are running Windows XP or Windows ME, do the below:
* go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
* Then reboot and Enable System Restore to create a new clean Restore Point.

9. After doing the above, you should work thru the below link:
* How to Protect yourself from malware!