Still having issues

Discussion in 'Malware Help (A Specialist Will Reply)' started by lennymu, Sep 2, 2013.

  1. lennymu

    lennymu Private E-2

    I've run the scans two weeks apart, still having issues with my email. The first scan revealed a "Yonto" virus and I made changes to eliminate it. However, I'm still having issues with my email working correctly. It will run fine sometimes, but most times it stalls.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
     
  3. lennymu

    lennymu Private E-2

    Thank you for the quick response. I have attached the log file as requested.
     

    Attached Files:

    • JRT.txt
      File size:
      2.9 KB
      Views:
      2
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing any malware at all. You could post about this in the software forum. :)
     
  5. lennymu

    lennymu Private E-2

    Thanks for looking. I really appreciate you help with this matter.
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    No worries! :)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

    6. After doing the above, you should work thru the below link:
     

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