One of my users was surfing yesterday (Internet Explorer) and they must have become infected with some nasty malware. After a reboot she came to get me and the screen was filled with Symantec Antivirus email warnings. It looked like a virus was trying to send out spam. The computer was unusable and I was unable to do anything. I rebooted back in as Admininstrator and followed the instructions in "READ AND RUN ME FIRST" thread. This computer is running XP so I followed the instructions in the XP Cleaning thread. I ran all the tools as the Administrator. I did try to log back in as that user but the emails warning started going crazy again. Also symantec popped up messages about Hacktool.rootkit and another TROJAN. The computer rebooted (from me trying to Ctrl-Alt-Del) to logoff I think, before I could see the name of the Trojan. Attached are the 4 files that the instructions said to include. Thanks in advance for any help you can provide. This is killing us because the user cannot get into there account.