Still not working right, here are logs

Discussion in 'Malware Help (A Specialist Will Reply)' started by lisahefner2008, Sep 6, 2009.

  1. lisahefner2008

    lisahefner2008 Private E-2

    I did all the processes, though it took about 24hrs to do them all. PC kept freezing and such. Super anti spyware doesn't have a log, because I had to do it over because it was taking so long, (over and hour and a half) and when I redid it, it didn't have the same ones from the first time. The first time it said I had my web search I think. root repeal froze and froze the whole computer. But here are the logs that I have.

    Thank You all Very Much! :wave
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    SUPERAntiSpyware always saves a log. You need to attach it. You can find them in the below location. We only need the larger one:
    Code:
    "C:\Users\Lisa's PC\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
    Sep  5 2009    2019 "SUPERAntiSpyware Scan Log - 09-05-2009 - 22-40-39.log"
    Sep  6 2009     465 "SUPERAntiSpyware Scan Log - 09-06-2009 - 01-08-48.log"
    You also need to attach the Malwarebytes log we requested:
    Code:
    "C:\Users\Lisa's PC\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
     Sep  6 2009    3769 "mbam-log-2009-09-06 (11-35-19).txt"
    Then you need to download and use the version of MGtools we gave you in the READ & RUN ME. You are 8 months out of date. Attach a new log. Make sure you allow it to finish running this time too. Follow the instructions for Vista users.

    You also need to tell us exactly what malware problems you are having. "Still not working right" does not mean anything to us.
     

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