Still Recovering

Discussion in 'Malware Help (A Specialist Will Reply)' started by jayorbon, Dec 5, 2008.

  1. jayorbon

    jayorbon Private E-2

    I ran through the READ and RUN ME FIRST. I would like help in understanding the results of my combofix log.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    If you ran the READ & RUN ME FIRST then please attach all of the logs that were also requested from the below programs:

    • SUPERAntiSpyware
    • Malwarebytes
    • MGtools
    Also run the below.

    Click Start, Run, and enter sfc /scannow and click OK. There is a space after the sfc. This runs System Rile Checker which looks for missing or corrupted system files and attempts to replace/repair them from files on your hard disk or from the CD if necessary. So it will ask for the Windows CD if it needs it.
     
  3. jayorbon

    jayorbon Private E-2

    Hi chaslang,

    I have enclosed the logs from Superaintispyware and MGtools. Malwarebytes did not have a log. It has been a while since I ran the scans since combofix killed my explorer.exe and it took a while to fix that problem.

    Please help, I have been down for months.

    Jay
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not True! It is always creates a log and yours was created too. It is here:
    Code:
    "C:\Documents and Settings\Administrator\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
    mbam-l~1.txt Aug 26 2008  6237 "mbam-log-08-26-2008 (09-18-54).txt"
    The reason this happen is that explorer.exe was infected along with a bunch of other Windows system files which is why I asked you to run sfc /scannow. Did you run it? Did it ask you for your Windows CD?

    You need to run the READ & RUN ME with right now with current versions of the programs. Your logs show dates from August 27, 2008 which are of no use to us more than 3 months later. All pograms are out of date and your MGlogs.zip file is incomplete as well as out of date. You need to uninstall the old versions of SUPERAntiSpyware and Malwarebytes and download, install, run and UPDATE, the current versions. And then attach new logs from them. Also you need to download and run the current version of MGtools and attach a new MGlogs.zip file. Make sure you let it finish running since you did not do that last time.
     
  5. jayorbon

    jayorbon Private E-2

    Hi chaslang,

    Thanks a lot for your help. The reason that the software is out of date and the logs are so old is because I have been down for my explorer.exe problem. That is the time I started running the cleanup procedures; the computer has been down since then. I could not add files from my Windows disk because the driver for my DVD is broken. The Device Manager has a red "X" on the DVD and if I try to enable the device Windows is unable to help. I tried to find another driver on the internet but my computer does not recognise it.

    I would like to fix the DVD before I re-run the cleans since I need the ability to replace corrupted files. Can you help me fix the DVD first?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Try the Hardware Forum. We do not have time to work non-malware issues in this forum. It all may be related to your issues with missing Windows system files. You should try your DVD drive in another PC just to verify that it is OK. At least that will help you eliminate a potentially bad DVD drive.
     

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