STOP:C000021a - 0xc0000005 - Can't boot up

HelpMePleaseNJ · Jul 26, 2009

Was recently hit with some BAD malware/viruses. Took it upon myself to do some "diagnosing" and found one of the culprits to be masked as CSRSS.EXE. Well,...long story short; I deleted the "good" CSRSS.EXE from the Windows/System32 directory, and now I'm screwed.

Cannot boot in normal mode. Cannot boot in safe mode, with or without command prompt. I can get into the pre-installed Windows System Recovery, but not sure if that helps, and if so,....what to do.

Running a Dell Inspiron 1501 w/ XP sp2 installed. I do not have the recovery CD handy, nor do I remember specifically where it is.

Any and all help is TREMENDOUSLY appreciated.

TimW · Jul 26, 2009

I have moved your thread to software as this is not a malware issue since you removed a system file needed to run your system. If you bet this straightened out and are still concerned about malware, you can start a new thread in the malware forum after doing the Read and Run First instructions.

HelpMePleaseNJ · Jul 26, 2009

Thanks Tim. As you can see, I'm a noob to the MG forums and am in DIRE NEED of help/assistance. Thanks for pointing me in the right direction. Now if I can only get this darn thing fixed.......ARGH!!

Thanks again!

plodr · Jul 26, 2009

To fix it, you need to repair windows. To do that, you need the windows CD.

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STOP:C000021a - 0xc0000005 - Can't boot up

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TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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plodr MajorGeek Super Extraordinaire Moderator Staff Member