stopping me from entering my programs...?

Discussion in 'Malware Help (A Specialist Will Reply)' started by bR33AnA™, Sep 14, 2006.

  1. bR33AnA™

    bR33AnA™ Private E-2

    i have the same or similar issues with my pc as the person does with the title "shutting down on me" or somethin... when i exit IE mostly i get that "this program has encountered an error and has to shut down warning .. along with several other issues.. such as my task bar at the bottom i cant click anything.. and i can click my icons on the desktop till the cows come home, nothin opens ... :rolleyes:

    ive done two Norton a/v scans, 3 RemoveIt.Pro scams, 2 HJK scans and an Advanced windows Care scan.. i have logs for the RemoveIt and HJK scan... none of which makes sense to me at all... :confused:

    Edit: Inline logs removed

    any assistance is greatly appreciated! Thanks in advance :)
     
    Last edited by a moderator: Sep 14, 2006
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi bR33AnA™

    If you suspect malware as the culprit of this, then please follow the below guide,

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy - ONLY IF you were not able to run Windows Defender
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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