stuck in safe mode

Hi,

I have a 6 month old computer that has had nothing but problems for most of its life. Dell Inspirion 15 i5. Windows 7 Home Premium.

I'm going to list problems. I have NO idea what's related to what.

It all began when I got some sort of nasty virus that looked like it deleted all my files, but it actually just hid them all.

Then I thought I had that mostly fixed, but I would sign in to the internet and it would redirect my home page to some medical store in Canada. It still does that, but I managed to block the website, and now it only tries to do that it firefox, not chrome or explorer.

Then one morning (2 weeks ago) I booted the computer, and it let me login to windows - I saw the "welcome" screen, and it went black with a white arrow and stayed there. And that's what I get now.

Originally, I went into safe mode, ran avast, advanced system care, and malware bytes, and rebooted, and on the first reboot it would have the same problem, but if I rebooted again, it worked. If I shut the system down, though, I had to do the whole procedure again. Now it won't even do that.

When I managed to boot the system last - sometime yesterday - I could not run windows update, and it said it had an "important" update, and it looked like it downloaded it, but it wouldn't run. It also looks like a bunch of services are stopped, but I can't find a way to enable or run them.

I do not have Windows installation discs.

Honestly, at this point, I'm so frustrated I'd like to throw the whole thing away, but I really need it to work! I'm stuck in safe mode.

Suggestions?

 

I would do a factory reset after backing up all of your important files to an external drive or USB flash drive in safe mode. Make sure you get everything in the "Users" directories.

You can do a factory reset at bootup by press F8, selecting "Repair My Computer" and then selecting Dell Datasafe in options.

http://support.dell.com/support/top...2A668E1C3A0857AE040AE0AB8E12942&isLegacy=true

If you still have problems, I would contact Dell and get it repaired under warranty.