Sudden Restart Problem

Dear Members

I am a new member in here. I have a problem in my computer. It suddenly restarts itself sometimes (usually when internet in on). After restarting when a request for sending an error report comes and i send the error report the result comes as"Solution found: error in Lucent windows modem".
Here is the detail of the error report send:

error signature
BCCode : 100000be BCP1 : F8051A41 BCP2 : 058FC121 BCP3 : 8053E1A0
BCP4 : 0000000A OSVer : 5_1_2600 SP : 1_0 Product : 768_1

Files included in the report:
C:\WINDOWS\Minidump\Mini092204-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WER5.tmp.dir00\sysdata.xml

Please help me in finding a solution of this problem. i have been very much annoyed by this problem!
Regards
Gene

 

do you have the latest drivers for your modem?

 

Dear Pyrate

Thanks a lot for your kind reply. I got the computer recently from one of my friends and i dont really know anything about driver and modem (number and all). so please inform how to know if the driver is latest or not.

Best regards
Gene

 

"You might want to try the last know good configuration of windows xp. To do that you should press the F8 key as your system is starting up. Then choose
the option for the last know good configuration. If that does not work then boot into windows. Go to start, then
run and then type msconfig. Go over to the startup tab.Uncheck everything listed. Then click apply or okay. Close the window. Your computer will ask you to restart.
Click restart. Your system will restart. It will say your are using selective startup. Click don't show me this again and then click okay. Still if that does not work. Then you may want to run the repair
tool for windows xp. To do this you should
boot to the windows xp cd. It will say press enter to install windows now. Then press R to repair. Press R. This process will take several minutes.
Let it finish. Take out the windows xp cd and then restart the system. Windows will startup. If it works you shouldn't get the message. Unfortunately,if that step doesn't work then you need to format
and reinstall windows from the xp cd."
Try that.
This is a major common problem.
​

 

Dear Beer
thanks for your valuable suggestions. i was wondering if it will be good to go for a upgradation of the modem driver before i do wat u said. plis let me know your opinion.
regards
gene

 

it seems the problem is with the modem .. and it is always a good idea to get the latest drivers first ... either the devise manager(start>control panel>administrative tools>device manager) ... I do not have a modem and it has been a long long time since I've used one, so I cannot tell you where to find it in there(DM) .. but when you do right click on it and hit 'properties' it should tell you the make and model of your modem .. and then just goto the manufacturers site and download the latest driver .. you can also tick 'driver' in the pop up and tick 'update driver' and then follow the wizard .. although I usually do not like doing that unless it is a last resort

also a tool like everest can tell you what modem you have: http://majorgeeks.com/download.php?det=4181

 

Hi,

Interesting, I had a Compaq a few years back that did the exact same thing and it had a lucent modem in it. It did'nt do it often but enough to be annoying.

Never new what the problem was till now, after awhile the modem went and I put another in and now that I think of it, it never did that again.

Rick