Sudden Spyware Attack -- Please Help

Discussion in 'Malware Help (A Specialist Will Reply)' started by arcueil_1, Apr 19, 2006.

  1. arcueil_1

    arcueil_1 Private E-2

    Hi. Last night, some malware entered my system from the Internet (I have no clue how). Symptoms: while using the net, I'm often getting redirected to crap sites like casinos, cheap buys and such, and just as often, I get the "Page Cannot be Displayed" page. I ran the following scans after turning System Restore off and showing all the hiden files (in Safe Mode, as Administrator):

    1) AntiVir (latest vdf, with program configuration practically maxed out for maximum depth of scan): negative.
    2) MacAfee Avert Stinger: negative.
    3) Ad-Aware (latest definitions and maxed out settings): negative.
    4) Spybot -- Search & Destroy (latest everything): negative.
    5) CWShredder (Trend-Micro): negative.
    6) VX2 Cleaner: negative.
    7) Kill2Me: negative.

    I run Spyware Blaster and AV Guard at all times. Ditto for the firewall, which is the one on MS XP. My computer is a Toshiba L10 running XP in Simplified Chinese (totally updated), with 256 RAM and 1.6 Pentium M CPU.

    I'm still being redirected 20% of the time whenever I open a page, so... should I post a HijackThis log? If so, do I scan with HJT in Safe Mode the first time? Can't remember... Thanx.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member


    Should also cover our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    - Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    Make sure you check version numbers and get all updates.

    - Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


    After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

    Downloading, Installing, and Running HijackThis


    When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too (these scans are covered in steps 6 & 7 of the READ & RUN ME sticky)
    • Bitdefender
    • Panda Scan
    • HijackThis
     
  3. arcueil_1

    arcueil_1 Private E-2

    Hi, Halo. I had already done all of that as per the instructions, with the exception of the two on-line scans, one of which came back negative and the other positive. The other seven programs came back negative, as I said in my first post. I had cleaned up with CCleaner but forgot to mention it. (I don't want to download CounterSpy because the program is a trial. I hope that's OK.)

    Bitdefender: negative. I enclosed the report as an attachment.
    Panda Active Scan: positive (two objects; couldn't remove). Ditto for the attachment.

    (The above two scans were done in normal mode because I can't get on-line in safe mode. The other scans were in safe mode, with the exception of HJT, which was in normal.)

    Just in case, I should point out that I first noticed the problem after uninstalling the Tor/TorCP/Privoxy package. (I installed the software -- perfectly legit stuff from what I can tell -- for only about 20 minutes to take a look at it and then performed a normal unistall.) I didn't change any settings on my computer or on any of the three softwares above, so I don't know how could someone get into the laptop but you never know, I guess.

    I attached the HJT log as well.

    Thanx for the help.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You have skipped step 0 of the READ ME and you have not run Windows Defender.

    Please complete these steps and then attach a new HJT log.

    If you are using the Windows XP firewall then you do not have a valid firewall and need to get a real one install. See the below:

    How to Protect yourself from malware!
     
    Last edited: Apr 19, 2006
  5. arcueil_1

    arcueil_1 Private E-2

    Hi, Chaslang.

    I had gone over part of step 0 but forgot to check for programs via Add/Remove. Thank you for pointing that out. I went over the list with both Add/Remove and CCleaner and I found these listed in both:

    Viewpoint Manager (Remove Only)
    Viewpoint Media Player

    I uninstalled both. Good call, Chaslang! (I had installed them only a few days ago to look at a simple 3D anatomical figure.)

    I can't use Windows Defender safely because the program seems to install in Chinese and I can barely read the language. I've been using XP in Chinese for many months now and I'm pretty used to it but new applications in Chinese, that's another story!

    The system is probably near clean now (I'm guessing), but the item inside system32 that Panda Scan had picked up is still there (I cleaned up and restarted before checking). The cookie that Panda picked up is not there anymore but may come back, if it's somehow related to the system32 object.

    I'm enclosing the new HJT log here.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Cookies are not problems to be that concerned with. Many cookies are actually good and are useful to you. Cookies cannot be avoided unless you never surf.


    One item in your Panda log that does need to be deleted is the below:
    C:\WINDOWS\SYSTEM32\CSUninstall.exe

    Other than that and Viewpoint Manager which you uninstall now, you are okay, but you do need to fix your level of protection. This is covered in the below (you definitely need a real firewall).


    How to Protect yourself from malware!
     
  7. arcueil_1

    arcueil_1 Private E-2

    Hi. C:\WINDOWS\SYSTEM32\CSUninstall.exe is not on the Add/Remove or CCleaner lists. I'm guessing that I have to remove it manually by sending it to the Recycle Bin and then dumping it out. Is this correct? Or should I use Delete Doctor instead? Something else?
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Yes! I said delete. I did not say uninstall. Just run Windows Explorer, locate the file, right click on it and select Delete.
     
  9. arcueil_1

    arcueil_1 Private E-2

    Hi. Thank you for the help. I deleted the file in question. I also included a new HJT log, just in case. I know that you're very busy with more difficult problems to solve, so I want to thank you again. I'm sorry that I've not installed Windows Defender but the languager issue is a big problem. I'll try to get a better firewall, as per suggested twice before.
     
  10. arcueil_1

    arcueil_1 Private E-2

    Forgot the log. Here:
     

    Attached Files:

  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Deleting that file would have no impact on your HJT log (which is clean). Only Panda was detecting it.
     

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