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super malware fighting back

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Romerz, Nov 11, 2009.

  1. Romerz

    Romerz Private E-2

    I'll start by saying that I have been through the READ & RUN ME FIRST a few times now, hoping somehow for a different outcome.

    Basically whatever is on the machine im trying to sort out, is neutralizing whatever I try to do to remove or even list what is on the system. Not one single item in the READ & RUN ME FIRST worked. Each of the scanners would install, would allow me to update and SAS would even allow me to begin a scan - however whatever is on the machine would then close these scans down or disable them from working. It would then corrupt the .exe file and would not allow me to delete it. Each of the other steps would not work either, with RootRepeal coming up with all sorts of errors. ComboFix was getting shut down before it had the chance to do anything. MGTools would flash up and do nothing.

    I attempted to follow through with the ideas on the 'Cannot run malware antibyters or sas' thread


    however the exact same problems happen in safe mode.
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Let's see if we can get some info so that we can determine which system file has been corrupted. That way we can try to replace it. Please work thru all steps below and report back later. DO NOT stop if any particular step does not work.

    Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.


    It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post)

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click and choose Run as Administrator

    You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
    1. Rkill.exe
    2. Rkill.com
    3. Rkill.scr
    4. Rkill.pif
    Once you've gotten one of them to run then try to immediately run the following.

    Now download and Run exeHelper from Raktor
    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • A log file named log.txt will be created in the directory where you ran exeHelper.com
    • Attach the log.txt file to your next message.
    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

    Now run this: Using Malwarebytes Anti-Malware

    Now run this: Using MGtools

    Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans
    • c:\avplog.txt
    • exeHelper log
    • Malwarebytes Anti-Malware log
    • MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

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