If you have not already download it, download SUPERAntiSpyware (we will use SAS for an abbreviation) and follow the below directions! See the download links under this icon Important Notes: If you already have gotten SUPERAntiSpyware installed but cannot get it to run, try using the SUPERAntiSpyware Alternate Start icon from All Programs >> SUPERAntiSpyware. You should print or save these instructions to a local text file on your PC because when the Scan begins, any browser windows that are open will be closed. Installing, Configuring and Running a Scan Double-click SUPERAntiSpyware.exe to run it. Use the default settings for installation. You will see a popup like below. Select run. If you get a message like SuperAntiSpyware.exe is not a valid Win32 application then try renaming SuperAntiSpyware.exe to SAS.EXE and see if it will run. This error message often occurs due to malware trying to block the installation. If you get an error message like The System Administrator has set policies to prevent this installation then see this possible fix which will help for some versions of Windows http://www.superantispyware.com/supportfaqdisplay.html?faq=50 Now you will see the Setup form like below: Click the Next button to continue Now the License Agreement will appear Click the I Agree button to accept the license. Now the User Information and Registration form will appear as below Leave the radio button option select for Anyone who user this computer (all users) and then click the Next button Now the Destionation Folder form will appear as below. Leve the Destination Folder set to the default folder shown and simply click the Next button and it will begin the install process and it will quickly proceed to the below Configuration form. Select you Language if not shown already as default and then uncheck the Enable Automatic Updates check box. Also uncheck the Submit a system diagnostic..... check box. Then click the Next button. You may get a form asking if you want to install the optional tool bars which looks like below. MAKE SURE to click the Do not unstall the optional toolbar radio button. Then click Next. Now the below form should appear. Click the Finished button and it will continue on after a couple seconds to automatic update ( that is as long as you have a working internet connection ). When the updates finish, you will be at the Scan Your Computer form as shown below. Note: If you have a problem getting automatic updates due to an infection and or not having an internet connection, you can download and install the updates manually from >>http://majorgeeks.com/SUPERAntiSpyware_Database_Definitions_d6303.html Leave all settings on this form at default but click the button so that we can change some settings. You will then see the below. On the General and Startup tab, uncheck the below options Start SUPERAntiSpyware when Windows starts Show splash screen on startup Now click the Scanning Control tab to see the below settings On the Scanning Control form, uncheck the below option Scan for tracking cookies On this same Scanning Control for put a check in the box Ignore System Restore.Volume Information on ME/XP Then click the Home button on the bottom right. Now click the Scan your Computer button and the below Scanning Progress form will appear When it finishes the scan ( which can take a while depending on how many files are on your PC and the speed of your computer ) the below form will appear if no harmful items are detected. Just click the OK button to continue If infections are found, a form like below will appear Click the Continue button and you will see a form similar to below listing your infections. Be sure to check all Critical threats, trojans, ....etc. You can ignore potentially unwanted prorgams unless you don't know what they are and wish to remove them. Click the + signs to expand or - signs to contract as necessary to see all details of what is found. Once you have selected everything you wish to remove, click the Remove Threats button. If you did not select everything for removal, the below warning will popup. Just click the Yes button to continue. You will then see the below two forms, one may overlap the other. Shutdown any other applications you have open and the click the Reboot Now button to finish the removal. It will then perform a 10 second count down to Reboot. After reboot, locate your last log and attach this log to your next message. (See: HOW TO: Attach Items To Your Post ) We want to see the log even if it is clean. All logs are stored in the below locations ( where username is the actual user account name that was scanned ) For Windows 2K and XP C:\Documents and Settings\username\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs For VIsta and Windows 7 C:\Users\username\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs You can also rerun SUPERAntiSpyware at anytime and click the View Scan Logs button to view logs and then select any log you wish to view and then click the View Selected Log button to bring the log up in a notepad window. Save this log somewhere you can find it to attach it later. Click the OK button to continue. Note: In case your Internet Connect Appears to be broken after the scan. At this point if you run into any problems where your internet connection appears to be broken, follow the below instructions to see if it helps. Run SuperAntiSpyware Click on the Repairs button. Click on Repair broken Network Connection (WinSock LSP Chain and then click on Repair Selected Item. It you checked the box instead of just clicking on this fix, you will have click on Repair Checked Item. Now exit SUPERAntiSpyware and reboot your PC to see if the fix worked.