SurfSideKick removal help (followed faq already)

Remove:

R3 - URLSearchHook: (no name) - {02EE5B04-F144-47BB-83FB-A60BD91B74A9} - (no file)
O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_22.dll
O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBarBHO.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] C:\Program Files\webHancer\Programs\whsurvey.exe
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar V35\ViewBar.dll
(Description: ViewPoint toolbar)

Reboot your computer
Uninstall NewDotNet and delete the folder C:\Program Files\NewDotNet\
Delete the C:\Program Files\Viewpoint\ folder.
Delete the folder C:\Program Files\webHancer\

Let me know.

 

You have a few other issues that I see in your logs that need to be fixed. However first run MSconfig and select Normal Startup. Then reboot your PC in normal mode and obtain a new HijackThis log and attach it to your next message. Then we should be able to work thru the rest of the fixes.

 

Do not delete brsvc01.exe It is for your Brother printer!

It may be difficult to get all of your problems removed since you did not run the required cleaning procedure in the READ & RUN ME FIRST Before Asking for Support sticky thread. Thus we don't have all the info we should have. However, I'll give it a try and we will see how far we get.

First look in Add/Remove programs for anything related to Zeno and uninstall if found.

Make sure viewing of hidden files is enabled (per READ & RUN ME tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\mousepad17.exe
C:\windows\system32\podsregs.exe
C:\WINDOWS\system32\qwinpqaf.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
O4 - HKLM\..\Run: [keyboard] C:\windows\keyboard17.exe
O4 - HKLM\..\Run: [mousepad] C:\\mousepad17.exe
O4 - HKLM\..\Run: [newname] C:\\newname17.exe
O4 - HKLM\..\Run: [{B6-6E-E4-4C-ZN}] C:\windows\system32\podsregs.exe CORN004
O4 - HKLM\..\Run: [BrowserUpdateSched] C:\WINDOWS\system32\qwinpqaf.exe CORN004
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\qwinpqaf.exe
O4 - Startup: Z_Start.lnk = C:\WINDOWS\system32\dwdsregt.exe


After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete:
C:\WINDOWS\system32\dwdsregt.exe
C:\windows\system32\podsregs.exe
C:\WINDOWS\system32\qwinpqaf.exe
C:\windows\newname17.exe <--- delete any files using the starting with the text newname and ending in .exe (like newname1.exe, newname2.exe...etc)
C:\windows\mousepad17.EXE <--- delete any files using the starting with the text mousepad and ending in .exe (like mousepad1.exe, mousepad2.exe...etc)
C:\windows\KEYBOARD17.EXE <--- delete any files using the starting with the text KEYBOARD and ending in .exe (like KEYBOARD1.exe, KEYBOARD2.exe...etc)
C:\windows\GIMMYSMILEYS17.EXE <--- delete any files using the starting with the text GIMMYSMILEYS and ending in .exe (like GIMMYSMILEYS1.exe, GIMMYSMILEYS2.exe...etc)
Now also look in c:\ for any of the newnameX, mousepadX, keyboardX, GIMMYSMILEYSX files and delete them too (for example you do have C:\windows\keyboard17.exe , C:\mousepad17.exe , C:\newname17.exe )


If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Yes, delete those files too!

Your log is clean. If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

 

You're welcome. Surf safely!