Suspect Malware or Trojan

Discussion in 'Malware Help (A Specialist Will Reply)' started by Nikko56, Apr 18, 2013.

  1. Nikko56

    Nikko56 Private E-2

    In the last week I attempted to download videos with Express Files. I also installed ConvertXtoDVD. At some point I noticed MixiDJ was added to my FireFox browser. That was the first indication of a problem, because when I tried to remove it from Add Ons, it didn't fully remove it. I tried a couple other options to get rid of it, searching for it's file name and deleting it out of programs etc. Not sure if it's the cause or a coincidence. The second biggest indication of a problem was when I tried to login to a secure website and it said it could not create a secure connection. That worried me the most.

    My computer is slow but I think that is just because it's a junky Emachine with limited memory and problems across the board. But I think that's a separate issue not Malware necessarily. I complied with the Read and Run me First and will attach logs. Only one program seemed to say anything significant, and that was it found a Trojan...I think. You are the experts though. I appreciate you taking the time to look these over. Thank You.
     
  2. Nikko56

    Nikko56 Private E-2

    Logs
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:​

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?ctid=CT3...M=2&UP=SP8F3757AD-60B0-4B11-87B0-66CBF61DE7BD
    R3 - URLSearchHook: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
    O4 - HKLM\..\Run: [SearchProtectAll] C:\Program Files (x86)\SearchProtect\bin\cltmng.exe
    O4 - HKCU\..\Run: [SearchProtect] C:\Users\Owner\AppData\Roaming\SearchProtect\bin\cltmng.exe
    O23 - Service: Search Protect by Conduit Updater (CltMngSvc) - Conduit - C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe​

    After clicking Fix, exit HJT.

    Now uninstall the below software:
    Search Protect by conduit​


    Please download OTM by Old Timer and save it to your Desktop.
    • Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
    • Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C

    • (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of

      the code box
    Code:
    
    [LEFT]:Processes
    [LEFT]explorer.exe[/LEFT]
     
    [LEFT]:Services
    CltMngSvc[/LEFT]
     
    [LEFT]:Files
    C:\Program Files (x86)\ExpressFiles\ExpressFiles.exe
    C:\Users\Public\Desktop\Express Files.lnk
    C:\Program Files (x86)\ExpressFiles
    C:\ProgramData\Microsoft\Windows\Start Menu\ExpressFiles
    C:\ProgramData\Microsoft\Windows\Start Menu\ExpressFiles
    C:\Users\Public\Desktop\Express Files.lnk
    C:\Windows\System32\Tasks\Express FilesUpdate
    C:\Users\Owner\AppData\Roaming\ExpressFiles
    C:\Program Files\SearchProtect
    C:\Program Files (x86)\SearchProtect
    C:\Users\Owner\AppData\Roaming\SearchProtect
    C:\Users\Owner\AppData\Local\teeveewatchSA
    C:\Users\Owner\AppData\Local\Temp\*.*[/LEFT]
     
    [LEFT]:Reg
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
    "SearchProtect"=-
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
    "HP Software Update"=-
    "SearchProtectAll"=-
    [HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
    "HP Software Update"=-
    "SearchProtectAll"=-
    [HKEY_USERS\S-1-5-21-1237201107-3247922475-322830314-1000\Software\Microsoft\Windows\CurrentVersion\run]
    "SearchProtect"=-
    :Commands
    [purity]
    [EmptyTemp]
    [start explorer]
    [Reboot][/LEFT]
    [/LEFT]
    

    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
    Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
    saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
    this log file to your next message.​


    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator). ​


    Then attach the below logs:
    • the C:\_OTM\MovedFiles log
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  4. Nikko56

    Nikko56 Private E-2

    logs
     

    Attached Files:

  5. Nikko56

    Nikko56 Private E-2

    Thank You Chaslang! It seems to be working faster now. I also went back to the secure website from before and I was able to create a secure connection with no problems this time. I feel save to use the web again! :)

    Can you tell what the problem was? Was there a Trojan? After restart, Acrobat Reader wanted to update and so did that program Express Files. Since the problems started about the time I downloaded Express Files, should I delete the program and not trust it?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.
    Simply put, the junk we removed in the last fix. ;) No trojans! Just junk. But your OTM logs seems to show there were problems running OTM. It may be a good idea to rerun the last OTM fix in safe mode and then reboot to normal mode to get the new MGlogs.zip file and reattach the new logs.

    I already tried to delet it in my last fix, but as stated above, seems that OTM had a problem running. Make sure you run in safe boot mode and make sure you use Run As Administrator.
     
  7. Nikko56

    Nikko56 Private E-2

    Ok. I went into Safe Mode and ran OTM. Then restarted into normal, and the update for Express files popped up again. So I figured maybe I should have run MGtools first and then OTM in Safe Mode. I did that. When I run MGtools, I can't find any of the items you originally said to check and then fix. So I finished and since there was nothing selected I don't think it created a zip log. Then I ran OTM again. I'm attaching the latest log. OTM says errors...so I'm not sure if I'm copy and pasting it wrong or something.

    As of right now, the update for Express Files hasn't popped up like it normally does on start up. Should I just go into Programs and delete it?

    Thanks again
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your OTm log is still showing a problem occurred trying to run it. Based on what I see. It looks like you are not copying and pasting in the plain text fix properly. Perhaps you are loading into some other editing program first. You need to make sure that the fix is copied exactly as it is shown in plain text form. Do not load it into a program like the Word or Wordpad...etc.

    Nothing from the fix is working because of this and that is why you still have a problem.
     
  9. Nikko56

    Nikko56 Private E-2

    Got it! Even if I directly copy and pasted from here, the spacing would be 3 long lines. So I just went through and hit return at the right spots until it matched up vertically like what you posted
     

    Attached Files:

  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That's much better. ;)

    Now we need the follow up MGtools log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator). ​

    Then attach the below logs:
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  11. Nikko56

    Nikko56 Private E-2

    Done!
     

    Attached Files:

  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  13. Nikko56

    Nikko56 Private E-2

    Thank you again for all your help. You guys are seriously the best and most consistently helpful thing I have EVER found on the internet! You are hugely appreciated!!!!!!
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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