SW Protector malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by mario268, Apr 21, 2010.

  1. mario268

    mario268 Private E-2

    I cannot access my desktop page on startup on an infected computer:I only get a rogue SW Protector page and so I am unable to activate any of my antimalware programs. I have tried safe mode and changing accounts but the result is always the same i.e. the SW page.Thus the computer is, at present, unuseable.
    Please advise on how I can eliminate this malware.
    Thanks
     
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What about in safe mode? Can you open task manager in either normal or safe mode? If you cannot boot in any mode ( safe or normal mode ) and you cannot run any of the READ & RUN ME there is not much we can do for you except suggest what is in the below quote box
     
  3. mario268

    mario268 Private E-2

    Thanks TimW.
    I'm glad to say that I've been able to solve the problem prior to receiving your appreciated assistance.
    I accessed my administrator account in safe mode and from there I was able to use the Task Manager to identify the malware file that was responsible and I then eliminated it.
    The file name was "ajtwsrdw0.exe". It was a prefetch file and its purpose was to create a dummy desktop using my current background scene minus all icons including the task bar.
    My genuine desktop is now displayed and everything is working fine.
    Incidently and rather interestingly when I googled the errant file name there were only TWO search results:both from the same antimalware company.
    I then googled the company and found that there existed a number of complaints made about it together with a number of testimonials.
    I hope the above will be of benefit to any user who has the same or similar problem.
    Once again many thanks for taking time out to assist me.
    Best Regards.
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know. :)
     

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