Sweet IM Virus

Discussion in 'Malware Help (A Specialist Will Reply)' started by Lamarge, Feb 27, 2013.

  1. Lamarge

    Lamarge Private E-2

    I am trying to remove the Sweet IM virus from this computer. I have uninstalled anything with that name in it. I have gone through your Malware Removal/Cleaning Procedure. I first noticed various pop up advertisements and especially one that says "your computer is about to crash". It started about 2 months ago until I couldn't stand it any longer and asked someone to help me. She advised me to come to this forum. I can't remember what I clicked on in order for me to have this problem. The "your computer is about to crash" pop up is still running. I also have another pop up - I can't remember what it says, while I'm in IE and it stops me from clicking on anything at that point and I have to run my task manager to stop it from running - the whole browser.

    I have attached all the logs from the Removal process.

    Thank you,
    Margaret
     

    Attached Files:

    Lamarge, Feb 27, 2013
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Re-run Hitman and have it fix all that it found.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    I am not finding any other malware in your logs. However, lets look one more time.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

    Then attach the below logs:

    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
    TimW, Feb 28, 2013
    #2
  3. Lamarge

    Lamarge Private E-2

    Hello TimW and thanks for the help.

    I ran Hitman and fixed all that it found.
    I successfully loaded the fixME.reg file as you instructed.
    I have attached the MGlogs file.
     

    Attached Files:

    Lamarge, Feb 28, 2013
    #3
  4. Lamarge

    Lamarge Private E-2

    TimW,

    I have attached 2 screen shots of what happened right after applying the fixes. My hard drive is constantly running as if it is downloading tons of information. I have to shut down my computer now and will return tomorrow with any additional problems.

    Thanks again for the help,
    Margaret
     

    Attached Files:

    Lamarge, Feb 28, 2013
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware remaining in your logs. I suggest you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Mar 1, 2013
    #5

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