Switching users & desktops?

I have been working on a friend's PC -- an hp pavilion (a527x) that's running WinXP-SP2. I just spent days cleaning all the spyware off of it, & finally got an OK from Chaslang that it was clean! However, I'm getting ready to return it, & now when I log off from one user & click on the 2nd user to change desktops, the monitor just goes black with a flashing cursor for a few seconds. Cannot get anything else to come up on the monitor then, & haven't had any trouble with the monitor or any other hardware up to this point. I turned off "hibernate", etc...in "Power Options" in the Control Panel. Any ideas here as to the cause? PC is running fine otherwise. Although can't seem to get MyWayWebSearch spyware off of it. Have tried all help in "Anti-Spyware" page. Anyone had this happen before to them or anyone know a possible cause & solution? Thanks bunches, in advance! Shannon

 

Tim, how do I import the folders, etc...into the "new user account"? I can't figure out how to do it on my own. Looked thru the stuff in "User Accounts" in control panel. Thanks again ! Shannon

 

Hey, Tim. More trouble still! I followed your suggestion, & created the new user account, transferred files, & deleted the other account. However, when I try to switch users from one account to other, my monitor is still turning off. I will try creating another new account & deleting the other existing account & see if that fixes it. Under "Power Options", I have checked for my monitor to "never" turn off by itself after so many minutes. Any ideas on what may be causing this? Can both of the old user accounts be "corrupt" somehow? Just confused Thanks, Shannon

 

What happens when you log into the problem account in safe mode? When you transferred the account files over, you might have also transferred over a bad guy or two. If you can log into that account in safe mode, then perform all of the scrubbing you did to get the currently functional account working.