System freezes up while using Firefox

Discussion in 'Malware Help (A Specialist Will Reply)' started by knight19rider58, Jan 26, 2011.

  1. knight19rider58

    knight19rider58 Private E-2

    Hi....My name is Kenneth. My preferred choice of browsers is Firefox but for a while now it will stop responding and appears to be freezing up. When it does I can't close anything out and am forced to shut down from the computer itself. I think I may have some nasties in my system. Help to clean this up would be greatly appreciated.
     
  2. knight19rider58

    knight19rider58 Private E-2

    My apologies for posting before ready. I failed to see the READMEFIRST posting. I have since been through all of the steps and am attaching the required logs. My os is Windows 7 so I couldn't use RootRepeal.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Your logs are clean. It does not sound like you are having malware problems if this issue with Firefox is your only problem. You should just try uninstalling it, reboot, and then delete Firefox folders. Then download and install the current version from the below link:

    Mozilla Firefox 3
     
  4. knight19rider58

    knight19rider58 Private E-2

    I'll take your advice and do that. Thanks for checking into things.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome.


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. After doing the above, you should work thru the below link:
     

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