System Freezing Periodoccly

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by losttexan, Oct 30, 2016.

  1. losttexan

    losttexan Private E-2

    Every now and then my computer would bog down and then freeze prompting me to do a hard reboot. A couple of times it would run a chkdsk on start up. I decided to do the README file first here and ended up with roguekiller finding something. What is my next step?
     

    Attached Files:

  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

  3. losttexan

    losttexan Private E-2

    the txt file that tdsskiller created will not upload because my computer says the file is empty
     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Now copy the bold text below to notepad. (Do not include any space above the word "REGEDIT4"). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" . Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me whether or not you receive a success message about adding the above to the registry. If you do not get a success message, it definitely did not work.

    Using Windows Explorer, delete these folders -
    C:\Program Files (x86)\AVG Security Toolbar
    C:\Users\Ofenstein\Downloads\MGtools (2).
    C:\ProgramData\AVG

    Please download TFC - Temp File Cleaner by OldTimer and save it to your desktop.
    Save any unsaved work - TFC will close ALL open programs including your browser!
    Run TFC.exe by right-clicking on the file and choose "Run As Administrator".
    Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
    Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

    Download Junkware Removal Tool to your desktop.
    • Make sure to shut down your protection software now to avoid potential conflicts.
    • Run JRT.exe by double-clicking it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Upload JRT.txt to your next message.

    Next download AdwCleanerby Xplode and save to your Desktop.
    • Right- click on AdwCleaner.exe and select Run as Administrator.
    • Click on the Scan button.
    • AdwCleaner will begin...be patient as the scan may take some time to complete.
      • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
    • Now click on the Report button...a logfile (AdwCleaner[S#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
    • Upload this log to your next reply.
    And now, download the latest version of Farbar Recovery Scan Tool and save it to your desktop.
    Note: Make sure you download the correct version ( 32 bit or 64 bit ) for your PC. Only the correct version will run so if you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press the Scan button and wait.
    • The first time the tool is run it makes two logs, FRST.txt and Addition.txt in the same directory the tool is run.
    • Please upload them in your next reply.
    Tell me how the PC is running!
     
  5. losttexan

    losttexan Private E-2

    Okie doke all is done and done. Here are the next files.
     

    Attached Files:

  6. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Using AdwCleaner.exe previously downloaded:
    • Right-click on AdwCleaner.exe and "Run As Administrator".
    • Click on the Scan button.
    • When the scan has completed, click on the Clean button.
    • Press OK when asked to close all programs and follow the on-screen prompts.
    • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    • After rebooting, a logfile report (AdwCleaner[C#].txt) will open automatically (where the largest value of # represents the most recent report).
    • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
    • Upload this log to your next reply.

    What malware problems are you still having?
     
  7. losttexan

    losttexan Private E-2

    Not sure I'm having any malware problems anymore. I will just have to wait and see. My computer does seem to be running quicker though and hasn't froze up anymore.
     

    Attached Files:

  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    :) Ok - Let's clean your browsers, then follow the final cleanup steps.

    Please download ZHPCleaner to your desktop.
    • Close all applications (including your web browsers and antivirus)
    • Double-click on ZHPCleaner to run the tool.
    • If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
    • Please click the "J'accepte/I agree" button.
    • First press the "Scanner" button. Be patient, the scan takes longer than 5mins.
    • After the scan has completed - press the Repair button.
    • Browsers will automatically shut down.
    • A logfile will automatically open after the scan has finished.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase it, it provide no protection. It do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. Go back to step 6 of the READ ME and re-enable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, Win 7/8/10 - it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Go to the C:\MGtools folder and find the MGclean.bat file. Double-click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work through the below link:
    Safe surfing!
     

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