System hangs during online scans

Hi all, I've been working on getting a PC cleaned up for a few weeks now(more like a month) and I've managed to get rid of a great deal of junk. The owner ran it on a DSL line with no firewall, just an outdated version norton AV, if that weren't enough, they also did alot of downloading from kazaa. So far I have removed a slew of adware and think I have successfully removed the sasser worm.

Now for the problem, I've gone through the read & run first steps, but I can't get a successful online scan. It either stops on the file msobshel, or the system just hangs during the start of the scan. Even just getting the webpage for panda software to load takes a good 10 minutes. I'm sure there's something I'm overlooking or need to do first before I attempt another online scan. Any assistance or advice you can provide would be greatly appreciated.

 

Update on my issue, I finally got this thing to make it through the online scan for bitdefender, Actually I reran ALL of the scans listed in Read & Run first just in case I needed a current log file from them. All the scans came back clean so far, and I just started running the scan for panda. I'm a bit worried though, Panda isn't even half way through the scan and it's found 18 spyware programs and 3 potentially unwanted programs.

As soon as it finishes, I'll save the log, and I'd like someone to take a look at it for me and give me their opinion. Thanks in advance.

Mike

 

Here's a curious problem I just encountered, the scan finished, it says it found 21 spyware programs and 6 potentially unwanted tools, but when I click see report, it says I need an internet connection to continue. Apparantly the connection died? I'm running XP home in safe mode with networking. Any ideas on that one? I'm guessing I'll have to rescan and se if I can catch the end of the scan before I lose the connection.

 

That's the curious part, the scan with bitdefender came up clean, so what is panda finding that bitdefender didn't? I just restarted the scan with panda and the connection already died, all I did was refresh panda's homepage. Is that due to me being in safe mode? I'll kill this scan and try one of the alternative scans.

 

Oh, and the other thing is in order to get the connection back, I have to reboot.

 

Ok, I ran the ewido security suite scanner, it found 11 objects. I'm attaching the log file it created. I also ran a hijack and am attaching that as well.

 

I apologize, I realized my mistake with hijack being in safe mode after I posted that message yesterday. I'm attaching one from normal boot mode. When I ran Ewido, I did have it fix what it found. I'm not sure why the log says no action taken. The issues that were found were deleted.

Originally I posted here because I was having problems getting the online scans to run. When I run panda it will finish the scan and it finds spyware, but for some reason the internet connection drops so I can't generate the log file. But the other scans that were suggested seem to have worked. If this hijack log looks clean, then I should be good to go to create a new restore point.

 

I'm relieved to hear you say that. I was looking at the log, and from the handful of tutorials that I've read about reading hijack logs, it looked clean to me. It's just good to hear it from someone who knows for sure. Many thanks to all of you guys, I appreciate your advice and you taking the time to look at the logs for me.

I flushed the old restore point and created a new one, and installed Zone Alarm for a firewall. I'll let the owner of the pc decide on which Antivirus to use. Just out of curiosity, what do you guys use for antivirus? I see the recommendations for Avast, AVG and Antivir. Just wondering which of these you use. Thanks again!