System Locked - win.worm32.netsky

Discussion in 'Malware Help (A Specialist Will Reply)' started by Big Kauna, Jan 30, 2010.

  1. Big Kauna

    Big Kauna Private E-2

    My 75-year-old mother's computer is hosed and I've been put in charge of fixing it.

    It run Windows XP Home and has 2GB memory

    When I got the computer, it had a ton Porn site icon/shortcuts on the desktop, and I can assure you that they go there through some malware -- and not from my mother. Although, she did have some idiot living there for a little while -- and he may have been trolling porn sites.

    When I start the computer it comes up with a message saying that the computer is infected with win.worm32.netsky and to run a scan. I'm then presented with a window saying that McAffee hasn't been updated in over 7 days -- and asks if I want to check for updates. I indicate no (because) I'm not going to hook this computer to my network for Internet access in its current state. I then get a black box with red/white/blue text telling me that the system has been shut down. Nothing short of pressing the power button will do anything at this point. Ctrl/Alt/del will not work, do does clicking on anything.

    Rebooting in Safe Mode gets me the blue screen of death, and the message:

    STOP: 0x0000007E (0x0000005, 0x805331C, 0xF7A2A504, 0xF7A2A200)

    I've read your steps required of the member before asking for help -- but this computer is dead in the water and I'm unable to perform any of these stems.

    To further complicate -- I wasn't given the XP Home disk or the password, and actually don't think there even is a admin password as Startup skipped by a login screen and went to a desk top.

    I'm thinking that I'm going to need a boot disk of some type that can unhose this puter. I'm at a loss as to what to do from here and need a Major Geek to advise me.

    Thanx
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Elaborate a little. Tell me what exactly you did try, and what didn't work, and any error messages you may have had. If you are not able to run SAS and MBAM I am hoping that Combofix and MGTools can be, because without logs from at least MGTools, there isn't alot I can do for you.

    Let me know.
    Kes13!
     
  3. Big Kauna

    Big Kauna Private E-2

    When I do a normal Windows Start:

    I have a windows desktop with shortcuts, but I can't try anything, because while the mouse cursor moves, anything I click (Start, Short Cuts, Ctl/Alt/Del -- anything I click) gives a zero response.

    When I restart in Safe Mode:

    The bottom line is that I am not able to try anything until I can figure out how to get the notebook to get past the blue Screen in Safe Mode and the System not responding to mouse clicks in Normal Mode.
     
  4. Big Kauna

    Big Kauna Private E-2

    Is there any cleaning utility that I can copy to a CD on another computer, and boot from that CD on the infected computer, to enter a utility that might clean the virus?
     
  5. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Then I would advise you to post in the software forum giving them a link back to this thread, because until you are up and running enough to run scans there isn't an awful lot we can do here in malware removal.

    As soon as you have made enough progress, then head back here and post the requested logs. Best of luck.

    Kes13!
     

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