System process hogging CPU in windows xp

Discussion in 'Malware Help (A Specialist Will Reply)' started by Sandrag69, Apr 28, 2013.

  1. Sandrag69

    Sandrag69 Private E-2

    Hi everyone,
    I am trying to fix a friends computer and it's not going well. Here's the deal, she told me she had a virus and passed it off to me. I booted into safe mode and quickly noticed a problem. the SYSTEM process is hogging the CPU, up to 99 for usage. She has a USB mouse and it's an old computer, the mouse won't work in safe mode (actually it won't work when I boot it into regular mode) so I'm having issues with using certain tools like roguekiller.

    I have tried cccleaner, malwarebytes, avg free to no avail, the problem persists. Malwarebytes came up empty after a full scan, no reported problems. AVG said there was a Trojan but since the system process is still hogging the CPU the scan is taking forever to finish (it's been going for about 9 hours now on a 64 gb hard drive).

    If anyone can give me any suggestions, I would greatly appreciate it. Since her computer isn't connected to the Internet I will have a hard time posting log files to any messages.

    Thanks for any help you could give me.
     
  2. thisisu

    thisisu Malware Consultant

    Hi and welcome to MajorGeeks! :)

    What happens when you try to connect to the internet? Is there a problem with the Internet in Safe Mode with Networking and/or Normal Mode? More details would be helpful.

    __

    Do you have a PS/2 mouse that you can use for the time being? Why does she suspect a virus? What problems is she experiencing? I noticed you mentioned SYSTEM using 99% cpu usage, but is there anything else that makes you and her suspect a virus?
     
    Last edited: Apr 29, 2013

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