System Rebooting Randomly - Hijack This log posted

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Hi

If you can do Hijackthis scan then you can do Shownew and GetrunKeys, they are no different in the way they run, plus you didnt read the guide as you would never have named Hijackthis as you did D:\Program Files\Hijack This\HijackThis.exe

You only mentioned your usual channels, no mention of our steps or indication in your hijackthis log that you have bothered to even install AVG, Counterspy, to see if their scans reboot your PC.

Sadly hijackthis cannot scan for all malware on a PC, it is very limited, which is why as many of the other scans are needed, with all the cleanup steps done first, liek using CCleaner etc.

 

Without some additional logs or some more detailed information about how and when you r problem occurs. There is nothing we can do for you. Random reboot are rarely caused by malware. The only log you posted is from HJT and it shows no problems but that does not mean very much which is the reason it is the last thing we normally want to see.

Did you run the scan in safe boot mode or normal boot mode?
Try also running it with your network connection unplugged. Any change?

Are you sure you followed the directions for extracting ALL the files from the ZIP file? What folders did you extract GetRunKey.zip and ShowNew.zip into? What files do you see in each folder? Are you running GetRunKey.bat and ShowNew.bat from a Windows Explorer session? Try running them from a command prompt window if you know how to do that.