System restore problems.

I have an HP pc with windows 7. A few days ago it started freezing randomly and I had to turn it off and back on. Repeated virus scans showed everything clean so today I uninstalled a couple games thinking that might be the problem and tried to do a system restore. I kept getting a message saying the restore could not access a file. Thinking there might be more issues I reformatted. After I reformatted I tried the restore again to make sure everything worked. I got the same message! After some searching online I figured it was a setting on my norton security. Problem solved right? Well I tried again. This time I got a black screen! I could move the mouse but everything was gone. I managed to go to safe mode and undo the restore. Everything works now but I'm worried because I'm not sure what's going on. Any idea what could have caused that?

 

I am sure you will find that the Norton was causing you not to be able to ue system restore, as it has been a problem.
Now you have sorted Norton, system restore works o.k
I would just keep the Norton fix in the back of your mind, unless you need to use system restore again, then do the fix, before system restore, unless Norton have provided an update to fix it- I have not seen one ,
For reference--- If system restore is needed--open norton internet securitySettings/Miscellaneous Settings/Product Security/ Norton Product--tamper protection/move horizontal slider to off position. Then try System Restore. reverse this proceedure , after restoration is complete to keep secre

 

Well I was worried about the black screen after system restore. I did just another test and system restore seems to be working fine - no black screen this time. But I'm not sure if there's anything more I need to worry about. I was wanting to know how to check my system further.

 

valadezaj, where you able to fix the problem yet?

this might be a problem with your antivirus or similar software? did you try to turn them off? are you using norton antivirus?

Are you using the default system restore functionality of Windows or use third party tools? Try doing a full system restore with Rollback Rx - they have a free trial - and see if your getting the same problems.

 

actually this forum displays the messages in a very strange way, newer on the top and older at the bottom I read your first message after replying

 

that's strange, I didn't change anything in the control panel... thanks anyways