System Would Not Go Online

Discussion in 'Malware Help (A Specialist Will Reply)' started by TravisMerit, Jul 7, 2010.

  1. TravisMerit

    TravisMerit Private E-2

    Before doing the steps in Read and Run First I couldn't access the internet. Afterward, I can, but there are still some problems. I get an error message right after the desktop appears, and have attached a screen shot of it. RootRepeal ran into some errors and never completed, so I've attached screen shots of it, as well.
     

    Attached Files:

  2. TravisMerit

    TravisMerit Private E-2

    remaining attachments
     

    Attached Files:

  3. TravisMerit

    TravisMerit Private E-2

    Also just realized I can't update my avast virus definitions.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Other than what was already removed, your logs are clean.

    Uninstall it, reboot (don't skip) and then delete the below folders:
    • C:\Program Files\Alwil Software
    • C:\ProgramData\Alwil Software
    • C:\Windows\temp\_avast5_
    Now download Avast! Home Edition and reinstall and make sure it updates.
     
  5. TravisMerit

    TravisMerit Private E-2

    I followed your instructions, but the results were the same. Also, though RootRepeal crashed, it started off indicating the presence of a rootkit, isn't that something to look into?
     

    Attached Files:

  6. TravisMerit

    TravisMerit Private E-2

    I figured out the avast situation... had to execute these tasks:

    Still concerned about RootRepeal, however.
     
  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not valid. Your logs are clean.


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  8. TravisMerit

    TravisMerit Private E-2

    Thanks.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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