Taxcut Program Problems (Conflicts??)

Hello,

I have been trying to troubleshoot the following error message when attempting to start Taxcut Deluxe (2005 edition) from the desktop: "taxcut created an invalid page fault at unknown module".

I have a windows 98 machine and have contacted Taxcut customer support and they tell me that it is probably another software program conflicting with this program. The Taxcut program did work when I initially installed it but then I noticed that the program "UnSpyPC" loaded on my computer and I am now unable to start this program. I have attempted to perform much of the troubleshooting by deleting this program both in the registry and startup menus using msconfig as well as running spybot / adware and antivirus programs. Still no luck. I have uninstalled and re-installed the program but yet still get the same error message.

The 2005 taxcut program does work in "safe mode" but will not work in any other limited startup configuration where I can limit what gets loaded at startup. All of my other desktop programs work OK in normal mode even previously installed Taxcut 2004 and Taxcut 2003 programs. The only thing I can think of is that UnSpyPC is still operating in the background causing this conflict when running in the normal mode. I have attached the Hijack this log to this message. Thanks for any support/advice.

 

Hello,

I have performed the required steps for assistance. I have WIN 98 and have downloaded all of the programs you stated except for CounterSpy which will not install on my WIN98 1st edition. Attached are the Bitdefender/Panda and Hijack this file (After I ran everything). I still cannot run Taxcut 2005 but everything else seems to operate OK. I am not sure if my Taxcut problem is the result of a virus or not but it does seem strange that the Taxcut program will work in Safe mode but not in any other configuration (Invalid page fault at unknown module occurs). As stated before, the other 2 Taxcut programs (2004 and 2003) do operate correctly in normal mode. Also as stated before the 2005 Taxcut program did work in normal mode prior to my seeing UnSpyPC automatically load on my machine.

Thanks in advance for any assistance you can provide.

 

Hello,

Thanks for the assistance. I loaded and ran the fixwareout.exe file and then Hijackthis. I deleted the files from Internet Explorer and ran CC Cleaner.

I re-booted and my Taxcut program still says "taxcut caused an initial page fault within unknown module". Are there any other ideas on how to get my 2005 taxcut program to run again on this computer?

(maybe a virus is not the cause and that maybe a windows file (dll is corrupt). I would think that a clean install of the program would fix this but I have tried and it still will not work.

Any other ideas are appreciated. Thanks for assisting me in cleaning up my machine from viruses.

 

Hello,

Attached is my latest Hijacklog. In addition, here are the details of the program error I receive when trying to open taxcut deluxe 2005 edition.

X This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.


The details to this error are as follows:

TAXCUT caused an invalid page fault in
module <unknown> at 0000:0135704c.
Registers:
EAX=00e10232 CS=015f EIP=0135704c EFLGS=00210216
EBX=fffffffe SS=0167 ESP=5e475e1b EBP=00ceee38
ECX=00ceece0 DS=0167 ESI=691ecc3f FS=19df
EDX=da722c5a ES=0167 EDI=00ceece1 GS=0000
Bytes at CS:EIP:
d3 5b f7 f6 02 76 fd 36 39 e1 2e a3 e7 6e db 30
Stack dump:

Any Ideas?

Thanks in Advance