The PUPrates who don't do anything (I think...)

Discussion in 'Malware Help (A Specialist Will Reply)' started by johnnyfog, Mar 26, 2014.

  1. johnnyfog

    johnnyfog Private E-2

    Hi, I could use a hand:

    Last week I had two instances of bank fraud, so for the sake of peace of mind, I used factory restore for the first time in eight years on the laptop. Soon afterward I noticed some drivers weren't working and ran a scan. I have a PUP in my system, but it doesn't seem to be redirecting me as it should. On the other hand, my CPU use is generally maxed out whenever a window opens, my USB ports don't work, some software doesn't work correctly, I have full screen resolution which I can't shut off, and none of the drivers load correctly when I try to fix them. Without USB ports it's mostly useless for my purposes. The next step would be reformatting, which a layman like me is sure to c@ck up. (pardon.)

    Please bear with me if I missed a step; as I said, I'm tech illiterate and there's a lot to remember. (I took the liberty of using MBR Check, also. I'll link those logs if asked)
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there. :)

    Uninstall the below:

    • Java 2 Runtime Environment, SE v1.4.2_03
    • Viewpoint Media Player


    Re run Hitman and have it remove everything that it finds.


    Did you have Malware Bytes remove what it found? Let me know.


    Delete this if it shows:
    • C:\Documents and Settings\Ed\Local Settings\Application Data\SearchProtect

    Could you please get this: 8CE9A40756.sys into a zipped file and attach it for me in your next post? To do this, see the below:

    Please go to start > Run (Right click and run as admin if using Vista or higher) and paste in the following:

    log retrievable @ C:\collect.zip


    Reinstall new Java version here.




    Do you know what this is? Let me know.

    • C:\6ADDD005C92B
     
  3. johnnyfog

    johnnyfog Private E-2

    Did you have Malware Bytes remove what it found?: Technically yes, they showed up again in Hitman.

    Do you know what this is? C:\6ADDD005C92B:
    No.

    I couldn't update Java because I'm missing RegDeleteKeyExA. This is a familiar error of late.
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can delete these:
    • C:\WINDOWS\system32\8CE9A40756.sys
    • C:\6ADDD005C92B

    Now reboot, navigate back to those locations. Are they still gone?

    Re run Malware Bytes and attach the log for me to see.
     

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