The straw that broke the camels back

Some months ago I wrote to you all and discovered my friends computer had flec006. Through your assistance I managed to completely rid his computer of it!

He has procured another piece of malware which has been doing the following to his computer:

- Coming up with Google Installer 'error' messages saying that it has encountered a problem needs to shutdown
- General slow performance on PC
- Redirects in Mozilla Firefox to bogus search websites
- Freezing at Welcome screen in XP

I would not help but they insist they have done nothing untoward and have some got the malware in spite of good net practice. I checked this out and it seems they have took onbaord what I said and have been unfortunate. In any case, I've reluctantly agreed to help them...they are perhaps 'more sinned against than sinning' for you Shakespeare fans.

Having trawled through all of the malware removal guide step by step (I found Ask Toolbar on my travels) I got to the XP removal guide and have done the following things:

*I ran Superantispyware and MGTools - these ran successfully and I have logs for them both.
** I also tried to initialize Malware Bytes, Spybot, Combofix and Root Repeal. Malware Bytes, despite clever renamings and such like, will not run, nor will Spybot or Combofix. RootRepeal has locked up my computer everytime I've tried it - despite disabling all features on my computer which would inhibit it.

The friends computer is still having much the same problems as before, hence why I posted here. My gratitude for any one who can help.

 

Hi again, not trying to bump my thread - just updating yourselves as I have managed to get Malware Bytes to do a scan. I have adhibited the said log to this post.