The Trojans are having a PICNIC.. HELP!!

Hi

A few are in temp files, so the steps below, clean out the temps and give the malware experts here some more logs to work from in IDing the malware as Hijackthis is only a small part of scanning for malware.

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.

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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy
  • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

This could be tricky without a keyboard.....let's try this.
Continue by downloading a tool we will need - Pocket KillBox

Save it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking fix, exit HJT.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

* Delete on Reboot
* then Click on the All Files button.*(or on the folders option)*
* Please copy the file paths below to the clipboard (ON YOUR COMPUTER- then copy to a cd or thumb or floopy disc and drag it to his desktop) by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

* Return to Killbox, go to the File menu, and choose Paste from Clipboard.
* Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

Tell me how that went.

Note: HJT should be downloaded to C:\HJT
analyse.exe---> change the name!!

 

You need to install HJT properly ..as in not on the desktop. Create a folder in the C drive: C:\HJT\....unzip it there and rename it again. And please, follow the instructions for attaching the HJT log ...do not paste it into your replies.

I really need you to do the other scans as well ..ShowNew, GetRun and Counterspy.
I can't remove the nasties if they are still residing in your registry.

Are you still unable to access the web? If so ...proceed as we did earlier by downloading and then copying the notepad text from your computer over to the other.

Download this file - Combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking fix, exit HJT.

Now download The Avenger by Swandog469, and save it to your Desktop.

* Extract avenger.exe from the Zip file and save it to your desktop
* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Attach new logs for:
ShowNew
GetRun
HJT
ComboFix
Avenger

 

While I look at your logs:
DO NOT attempt to install SP2 - it will always fail and give you more problems when there is malware on your system.
Re-Run avg antispyware and have it fix/quarantine all it finds!

I will post a new fix shortly.

 

Could you not run ComboFix?

Please use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
J2SE Runtime Environment 5.0"
Java 2 SDK, SE v1.4.2_13
Windows XP Service Pack 2

Reboot and install:
Java Runtime 6

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking fix, exit HJT

Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

* Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Now:
I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

Now reboot into normal mode and attach this new rapport.txt log here.
Now attach new logs from:

* GetRunKey
* ShowNew
* HJT
* ComboFix --> if you were able to run it.
* Avenger
How are things working now?

 

Do all that I posted that you are able to do ....and try this for the installer:
Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps:

1. On the "Start" menu, click "Run:.

2. In the "Open" box, type "msiexec /unreg", and then press ENTER.

3. On the "Start" menu, click "Run".

4. In the "Open" box, type "msiexec /regserver", and then press ENTER.

If this doesn't work ....download this http://www.majorgeeks.com/download4899.html
and do the installer fix.

 

Go to start>control panel>admin tools>services BITS should be on that list .. make sure it is started and set to automatic.

Then try this Installer Cleanup.

 

Were you able to run SmitFraud?

To reinstall the Background Intelligent Transfer Service, follow these steps:
1. Click Start, click Run, type the following command, and then click OK:

2. If you are prompted to insert your operating system CD, type the following path in the Copy files from box, and then click OK:

Note This location contains the most recently updated service pack files. If you cannot use this path to copy the required files from, insert your operating system CD, and then click OK.

Run Process Explorer 10.21

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of any of the below DLL files (if found) and then click the kill button.
ijjbijj.dll.

After you have killed all instances of any of the above DLLs under winlogon click ok.
(If you do not find these DLLS, just continue on.)

Next double click on explorer.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
ijjbijj.dll.

After you have killed all instances of any of the above DLLs under Explorer click ok.
(If you do not find these DLLS, just continue on.)

Next double click on iexplore.exe and again click once on each instance of any of the below DLL files (if found) and then click the kill button.
ijjbijj.dll.

After you have killed all instances of any of the above DLLs under iexplore click ok.

Now just exit Process Explorer.

Run avenger.exe by double-clicking on it.
* Check the 'Input script manually' box.
* Click on the magnifying glass icon.
* Copy everything in the Quote box below, and paste it in the box that opens:

* Now click the 'Done' button.
* Click on the traffic light icon and OK the prompt.
* You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt

Tell me how that went and attach the avenger log and any other that you have not yet attached.

 

Stubborn indeed .....right click start / explore / scroll to C:\Windows\system32 ...find the ijjbijj.dll. and try to delete it. You can right click it and see if it has any unusual properties.

Go ahead and run smitfraud in normal mode ....

Did you ever try a system restore? Is your keyboard working now?
Have you gone to start / run / type in "sfc /scannow" without quotes?

Have you tried a repair install?

Where did the file keep re-appearing when you ran Process explorer? And are you sure it was stopped in each instance.

Let's also try this:
Download Dr.Web CureIt and save it to your desktop.

• Doubleclick the cureit-beta.exe file and allow to run
• If it prompts you about getting any updates, get the update and then rerun the cureit-beta.exe installation.
• When it finishes you will have a green window with a Start and and Update selection. Click Start
• the Express Scan of your PC window will come up. Click OK to scan main memory to detect infected process in memory.
• If anything is found in memory, click the yes button when it asks you if you want to cure it. This is only a short scan.
• You may see a popup window to Buy or get a discount on the program. Just click the X at the top right to close this popup. The scan will continue.
• Once the short scan is completed, click the Custom Scan radio button. Then Select each of your hard disk drives (that is if you have more than one). A red dot shows which drives have been chosen.
• Click the green arrow at the right under the Dr.Web logo, and the scan will start.
• Click 'Yes to all' if it finds any problems and asks if you want to cure or move the file.
• When the scan has finished, look if you can click next icon next to the files found:
  http://users.telenet.be/bluepatchy/miekiemoes/images/check.gif
• If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
  http://users.telenet.be/bluepatchy/miekiemoes/images/move.gif
• This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
• After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
• Save the report to your desktop. The report will be called DrWeb.csv
• Close Dr.Web Cureit.
• Reboot your computer!! This is necessary because there could be files in use that will be moved or deleted during reboot.
• After reboot, attach the log from Dr.Web to your next reply

 

Now that you can get into safe mode ....run the scan. Also, can you now run Counterspy?
Please attach new logs for:
ShowNew
GetRun
HJT

 

If he can't even get into the bios ..then it is more than likely a hardware issue (which may account for alot of the problems trying to download and run the fixes...).
He may have to take it to someone to check the processor / ram/ etc. Or you could try posting in the hardware section.

 

Attach new logs from GetRunKey, ShowNew and HJT so we can see where things are at right now.

 

You're welcome. See this: How to Protect yourself from malware!