The usual unsavory pop ups :)

Discussion in 'Malware Help (A Specialist Will Reply)' started by afstcklnd, May 6, 2008.

  1. afstcklnd

    afstcklnd Private E-2

    A friends son managed to get an infection by letting their Norton security suite expire. I've run the standard clean up process and obtained the following logs.

    MGLog to follow.

    Are we clean?
     

    Attached Files:

  2. afstcklnd

    afstcklnd Private E-2

    MGLog

    Thanks v. much!!!!
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to install an active anti-virus....

    If you haven't already, please disable the Guest account in User accounts.

    Please use add/remove programs to uninstall:
    Java 2 Runtime Environment, SE v1.4.2_03
    Viewpoint Media Player

    Run thisDisable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Now download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Do not change any check box options!!
    * Copy everything in the Quote box below, and paste it into the Input script here: part of the window:


    * Now click the Execute button.
    * Click Yes to the prompt to confirm you want to execute.
    * Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    * Your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

    Now download and install:
    Java Runtime 6

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

    Be sure to tell us how things are running.
     
  4. afstcklnd

    afstcklnd Private E-2

    Hi,

    Thanks for this.

    I removed an expired version of Norton but had not yet installed an AV package as it's pretty much disabled during the clean up anyway - now got one on board.

    Run all this as suggested...

    1. Windows Live Messenger still on the system
    2. Avenger could not delete the DLL's as we'd already got rid of them

    New log attached.

    Thnx!!
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sweet.....Your logs look clean.

    If you are not having any other malware problems, it is time to do our final steps:

    1 If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)

    * Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
    * "%userprofile%\Desktop\cf" /u
    o Notes: The space between the cf" and the /u, it must be there.
    o This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    * Delete the C:\cf folder from combofix.
    2 *If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
    3 *If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    5. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    6. If you are running Windows XP or Windows ME, do the below:
    * Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    7. After doing the above, you should work thru the below link:
    How to Protect yourself from malware!
     
  6. afstcklnd

    afstcklnd Private E-2

    Good news - thanks a lot!!!!
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are welcome ..safe surfing. :)
     
  8. afstcklnd

    afstcklnd Private E-2

    One quick thing to note...

    Spyware Doctor reports a 'false positive' when running the ComboFix uninstall which mucks it up. Might be an idea to recommend turning off the OnGuard feature during this part of the process?
     
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes.....it is stopping system changes, so best to turn it off until you are finished. :)
     

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