Think I have a bug!

Discussion in 'Malware Help (A Specialist Will Reply)' started by eboyd0022, Sep 23, 2010.

  1. eboyd0022

    eboyd0022 Private E-2

    Hi,

    I think I have a virus. My arrow pointer will look funny and then right after that, the screens will start swirling with a bunch of different colors. Some of the scans found infections.

    Thanks for you help...
    Elizabeth
     
    Last edited: Sep 28, 2010
    eboyd0022, Sep 23, 2010
    #1
  2. eboyd0022

    eboyd0022 Private E-2

    Additional attachment
     
    Last edited: Sep 28, 2010
    eboyd0022, Sep 23, 2010
    #2
  3. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi there and welcome. I am currently reviewing your logs and will get back to you with a set of instructions in the next post I make to you.
     
    Kestrel13!, Sep 24, 2010
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hmm apart from what was already removed I am not seeing any malware in those logs. We can do the below though:

    Important Notice: A new version of SUPERAntiSpyware is available.
    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this log later.

    You have Spybot Search and Destroy's "Teatimer" feature active which I will need for you to disable for the time being.

    How to disable Spybot's TeaTimer

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    • O18 - Protocol: bw+0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw+0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw-0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw-0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw00 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw00s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw10 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw10s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw20 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw20s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw30 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw30s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw40 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw40s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw50 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw50s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw60 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw60s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw70 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw70s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw80 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw80s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw90 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bw90s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwa0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwa0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwb0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwb0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwc0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwc0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwd0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwd0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwe0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwe0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwf0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwf0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    • O18 - Protocol: bwg0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwg0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwh0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwh0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwi0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwi0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwj0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwj0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwk0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwk0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwl0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwl0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwm0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwm0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwn0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwn0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwo0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwo0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwp0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwp0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwq0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwq0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwr0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwr0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bws0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bws0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwt0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwt0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwu0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwu0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwv0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwv0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bww0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bww0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwx0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwx0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwy0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwy0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwz0 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: bwz0s - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll
    • O18 - Protocol: offline-8876480 - {C220F7B5-61B9-406B-A358-7985BB02E0F3} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BWPlugProtocol-8876480.dll

    After clicking Fix exit HJT.

    Now run this:

    Running Kaspersky Online Scanner

    So attach the new log from SAS, and include the Kaspersky results also. I may have to send you to the software forum for any remaining issues you have.
     
    Kestrel13!, Sep 24, 2010
    #4
  5. eboyd0022

    eboyd0022 Private E-2

    Thank you so much for your help. I've attached the new scans. :)

    Kaspersky didn't save in an attachment that this forum likes so I'm just copying it below.

    Saturday, September 25, 2010
    Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
    Kaspersky Online Scanner version: 7.0.26.13
    Last database update: Saturday, September 25, 2010 13:01:05
    Records in database: 4240410
    Scan settings
    scan using the following database extended
    Scan archives yes
    Scan e-mail databases yes
    Scan area My Computer
    C:\
    D:\
    Scan statistics
    Objects scanned 52174
    Threats found 1
    Infected objects found 1
    Suspicious objects found 0
    Scan duration 01:53:59

    File name Threat Threats count
    C:\MGtools.exe Infected: Trojan-Dropper.Win32.Agent.cyeu 1
    Selected area has been scanned.
     
    Last edited: Sep 28, 2010
    eboyd0022, Sep 25, 2010
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    What issues are you currently having, if any?
     
    TimW, Sep 25, 2010
    #6
  7. eboyd0022

    eboyd0022 Private E-2

    Thanks for everyone's help. I am not having any problems after the scans found those viruses. I was just following Kestrel's directions for the next steps.

    I just moved this week so I don't have internet set up at my new house yet. I moved to the boonies so don't have the greatest of internet options and I'm trying to make a decision on what to get.

    Anyways, I'd like to get my computer back to normal before I have no more internet access. Is it okay to do the final removal steps?

    Thanks!
     
    eboyd0022, Sep 28, 2010
    #7
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
    Kestrel13!, Sep 28, 2010
    #8

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