This is my problem .....

Discussion in 'Malware Help (A Specialist Will Reply)' started by RocktheJungle, Jan 11, 2008.

  1. RocktheJungle

    RocktheJungle Private E-2

    Hey guys and gals .....first off this is what this system has on it then ill get to the problem...
    System AMD Athlon XP 2400+, 2000 MHz
    Memory 352MB RAM
    Disk Drive C
    Video S3 Graphics ProSavageDDR
    Internet MSIE 6.0; SV1
    Windows Windows XP Home SP2
    Security Verizon Internet Security System or VISS for Short

    Ok a few days back i started receiving this pop up box that said ....
    An unexpected error has occurred that this application cannot recover from.It will now close.
    exception code: 3221225477
    exception address:7c911e58

    The problem is i have no idea what application its referring to ...i have an idea through process of elimination ....I think its VISS so i contacted the technical support team and they could not help at all ...but i began to notice that the exception address changed ...this problem seems to happen if my computer sits idle for awhile ....sometimes I'll hear something close in the background and nothing will pop up .....i have included with this post a current log from HJT .... i tried restoring my computer back before this all started happening and it keeps telling me i cant restore it back ..hope this all helps ...if anybody could help I'd be very appreciative ...thank you ...
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    It could be an uncompatible IE add-on with VISS so do make sure that things like popup blockers, toolbars, Adobe Flash, JAVA are all upto date, but also it could be malware, so to fully work out if this is the case our malware experts will need the below run as it gets you to a known position and the logs will highlight malware to them, and if found they can issue you some manual removal instructions.

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

    READ & RUN ME FIRST. Malware Removal Guide
     
  3. RocktheJungle

    RocktheJungle Private E-2

    Thank you Halo ..i will go through these steps with care and let you know ....
     

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