.tmp installation warnings, outlook 2003

Hi everyone -- weird thing happened. I suspect it was caused by a reading pane in outlook opening a malicious email. Of course, I've turned off the reading panes now and forever, but what happens is most of the time I click on anything at all in outlook, an installation warning pops up from windows with variations of a file name trying to be installed xxxxx.tmp. I cancel every time. All Internet searches for the filename or problem came up pretty scarce.

Also, when I try to open an email, it won't allow me to read it. It says Outlook can't do a particular command and needs to be reinstalled. Finally, opening a new email got the same message, but I changed the options to plain text and I can at least send emails that way. I will be back at this particular computer Friday but was wondering if anyone had any suggestions in the meantime. I get the feeling it's not something that needs to be reinstalled with Outlook.

Thanks so much for any info you might have.

Cheers,
Not enjoying Outlook these days.

 

Hi acidmnky!
Welcome to Major Geeks!

A hard call. You have probably already thrown every suspicious e-mail in the trash. Have you emptied the trash in Outlook? Then emptied the trash in your computer with CCleaner, which will take all the temp files with it? Then compressed all your Outlook files?

After doing this, try running BitDefender's online scan. This scan must be run with Internet Explorer, not Firefox. The instructions are as follows:


****NOTE**** DO NOT INSTALL Bitdefender's Antivirus program. Make sure you follow the directions below and run the ONLINE SCANNER only.


Bitdefender agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files. Once Bitdefender completes the scan:

Click-on the Detected Problems tab. Then select Click here to export the scan report

When the window comes up to save the report, change the Save as type: box to Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click save. This will save a file named bdscan.txt in whatever folder you are currently in when you save the file (take notice of where you are at so you can find it later). This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

If you do not follow these step, you will have an incorrect log or worse a log summary which is useless to us.

Post the bdscan.txt file as an ATTACHMENT. See: HOW TO: Attach Items To Your Post
You MUST attach the Bitdefender log even it it indicates no problems. We want to see it anyway!!!!

abri