TomTom ONE (SatNav) screen keeps going off.

Not really sure if this should be in here, so sorry if it needs to be moved.



As per the titile, my mums Tom Tom ONE 3rd edition 1GB keeps switching the screen off.

She says ther doesnt seem to be any pattern, sometimes it stays on for hours without doing it, other days it goes off every few minutes.


The tom tom itself doesnt actually go off and the voice keeps giving the correct directions, but he screen is blank.

It is not the opton in the menu to turn the screen off, as that is set to "NEVER" .


The tomtom is always plugged in to the car so i think the battery should not be affecting it (i could be wrong ther though)



Any ideas anyone?



thanks



Q

 

According to this, you may have to reset the device:

http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_adp.php?
p_faqid=7134&p_created=1176300936&p_sid=ofGMKhPj&prod_lvl1=141&prod_lvl2=1954&cat_lvl1=2356&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD0zOSwzOSZwX3Byb2RzPTE0MSwxOTU0JnBfY2F0cz0yMzU2JnBfcHY9MS4xNDE7Mi4xOTU0JnBfY3Y9MS4yMzU2JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfZm5sJnBfcGFnZT0x&p_li=&p_topview=1


You may have to copy/paste the address into the address bar.
Hope this helps

 

Or, go to support.tomtom.com & browse the FAQS. It don't look like the link wants to work.

 

Hey ralph, thanks for the reply mate.

I've already had a mooch around ther (and a few other places) and they all say to adjust some setting which is already adjusted

It has already been reset aswell.


Q

 

In the site, it shows how to reset your device. There is a picture of the reset button on your device. Under that,
Ask TomTom

In case you do not find an answer to your question:
contact us


Click on the Contact us & see if they can be of any help?
Other than that, when you reset your device, make sure you follow the instructions TO THE LETTER. You have to leave device off for a few minutes (to clear the cache-or whatever they call it).

 

Yeah i seen and done the how to on resetting it. and it still does it.

Thanks anyway though.


Q

 

One last shot:
Question

TomTom device stuck at start-up Answer

If your navigation device gets stuck after you switch it on, the TomTom application is not installed or cannot be found. Your device then only shows the start-up image or a flashing cross.
What happened to my device?


You may have tried to update the TomTom application but the installation was interrupted for one of the following reasons:

• Your device was not properly disconnected from the computer. http://www.tomtom.com/lib/img/cs/questionmark.gif
  
  
  To properly disconnect your device from your computer, do one of the following:
  • TomTom HOME: Click Device > Disconnect device before unplugging the USB cable.
  • Windows: Click the Safely Remove Hardware icon http://www.tomtom.com/lib/img/cs/safely_remove_hardware.gifin the system tray and then choose the USB Mass Storage Device from the pop-up window.
  • Mac OS X: Drag the desktop icon of your device to the trash.
  http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
• The connection to your computer was via a USB hub or keyboard. Try using a different USB port.
• Your device was not connected to a power source and lost battery power during the update.
• Your device was disconnected from the computer before data transfer completed.

http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif


To solve this, reinstall the application. Follow the steps below.

Tip: Data transfer may not work properly if the connection to your computer is via a USB hub or keyboard.

1. Reset your device.
2. Connect your device to your computer.
   Then turn on your device by pressing the power button for 5 seconds.
   TomTom HOME starts.
   
   • http://www.tomtom.com/lib/img/cs/icons/vista.gif HOME 2.7 for Windows
     For all GO, ONE, XL, RIDER
     and NAVIGATOR 7 devices
     http://www.tomtom.com/lib/img/cs/icons/download.gif http://www.tomtom.com/lib/img/cs/icons/apple.gif HOME 2.7 for Mac OS X
     For all GO, ONE, XL and RIDER
     devices
     http://www.tomtom.com/lib/img/cs/icons/download.gif
   
   
   
   
3. We recommend making a backup before you delete any files from your TomTom device. You can use TomTom HOME to make a backup.
4. Delete application files from your device and computer by clicking Manage my navigation device.
   
   1. In HOME, click Manage my navigation device.
   2. Select the Items on device tab and tick the box by Applications.
      Then click Remove items from device.
      
      A warning will pop-up, click OK.
   3. Select the Items on computer tab and tick the box by Applications.
      Then click Remove items from computer.
      
      A warning will pop-up, click OK.
      .
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
5. Reinstall the application by clicking Update my device.
   
   1. Click Update my device.
   2. Make sure the new application is selected, then click Update and install.
   3. Click Device > Disconnect Device.
      
      Your device boots and then connects to the computer again.
   Note: For some devices you may have to repeat these steps. http://www.tomtom.com/lib/img/cs/questionmark.gif
   
   Your device may require a previous version of the TomTom application before the latest version can be installed. If this is the case HOME will offer an application update twice.
   
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
6. Run the TomTom Clear Flash tool
   
   
   Note: This tool can not be used with TomTom ECLIPSE, DAIHATSU or TOYOTA.
   1. Exit TomTom HOME.
      • Windows: Right-click the HOME icon in the system tray and then click Exit.
      • Mac OS X: Hold-click the HOME icon in the dock and then click Quit.
      http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
      
      
   2. Click one of the download buttons below and follow the instructions.
      
      http://www.tomtom.com/lib/img/cs/exe.gif http://www.tomtom.com/lib/img/cs/zip.gif http://www.tomtom.com/lib/img/cs/dmg.gif
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
   
   
7. Safely disconnect your device.
   • Windows: Click the Safely Remove Hardware icon http://www.tomtom.com/lib/img/cs/safely_remove_hardware.gifin the system tray and then choose the USB Mass Storage Device from the pop-up window.
   • Mac OS X: Drag the desktop icon of your device to the trash.
   Your device should now start up again. If it hasn't started up after 10 seconds, press the On/off button.
   
   
   
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

What if the device still doesn't start?
If your device still gets stuck after you turn it on, try formatting the internal memory or memory card of your device.
Click here to learn how.

1. Manually backup your device. http://www.tomtom.com/lib/img/cs/warning_25.gif You need this backup to restore your device!
   
   
   Select your operating system:
   • Windows XP
     1. Click Start > My Computer.
     2. Double-click the removable drive of your device.
        
        A window opens showing the files and folders of your TomTom device.
     3. Make sure hidden files and folders are shown:
        1. Click Tools > Folder Options and then select the View tab.
        2. Tick Show hidden files and folders.
        3. Click Apply and then click OK.
     4. Select all the files and folders on your TomTom device.
     5. Copy and Paste them into a new folder on your computer.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   • Windows Vista
     1. Click the Windows Start button and then click Computer.
     2. Double-click the Removable Disk of your device.
        
        A window opens showing the files and folders of your TomTom device.
     3. Make sure hidden files and folders are shown:
        1. Click Organise > Folder and Search Options and then select the View tab.
        2. Tick Show hidden files and folders.
        3. Click Apply and then click OK.
     4. Select all the files and folders on your TomTom device.
     5. Copy and Paste them into a new folder on your computer.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   • Mac OS X
     1. Select the desktop icon of your TomTom device by clicking it once.
     2. From the Finder menu, click File and then click Duplicate.
        
        Mac OS X creates a copy of your TomTom device in a new folder on your desktop.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

1. Format the internal memory or memory card.
   http://www.tomtom.com/lib/img/cs/warning_25.gif Make sure that you have a backup of your device before proceeding!
   http://www.tomtom.com/lib/img/cs/warning_25.gif Remove external drives other than your TomTom device from your computer before you continue.
   
   
   Select your operating system:
   • Windows XP
     1. Click My Computer and right-click the Removable Disk for your TomTom device and then click Format.
     2. Make sure FAT32 is selected under File system.
     3. Do not tick Quick Format.
        
        http://www.tomtom.com/lib/img/cs/654_09.gif
     4. Click Start.
     5. Click OK.
        Windows formats your device.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   • Windows Vista
     1. Click the Windows Start icon and then click Computer.
     2. Right-click the Removable Disk for your TomTom device and click Format.
     3. Make sure FAT32 is selected under File system.
     4. Do not tick Quick Format.
        
        http://www.tomtom.com/lib/img/cs/654_09.gif
     5. Click Start.
        A warning opens.
     6. Click OK.
        Windows formats your device.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   • Mac OS X
     1. Open Disk Utility from Applications > Utilities.
        
        Tip: The following steps may vary in Mac OS X versions. For help, click Help > Disk Utility Help from the Disk Utility menu and then type windows dos as a search term.
     2. Select the disk you want to format.
     3. Click Erase and then select MS-DOS (FAT) from the Volume Format menu.
        
        http://www.tomtom.com/lib/img/cs/654_10.gif
     4. Click Erase.
        A warning opens.
     5. Click Erase.
        Disk Utility formats your device.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

1. Restore your backup.
   
   Copy and paste all the files and folders from your backup to your TomTom device:
   • Windows XP
     1. Click Start > My Documents.
     2. Double-click the folder you previously created for your backup e.g. "TomTom Backup".
     3. Select all files and folders (Ctrl + A).
     4. Once selected, click Edit > Copy.
     5. In My Computer double-click the removable drive of your device.
     6. Click Edit > Paste.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   • Windows Vista
     1. Click Start > Documents.
     2. Double-click the folder you previously created for your backup e.g. "TomTom Backup".
     3. Select all files and folders (Ctrl + A).
     4. Once selected, click Organise > Copy.
     5. In My Computer double-click the removable drive of your device.
     6. Click Edit > Paste.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   • Mac OS X
     1. Double-click the duplicate folder on your desktop.
     2. Select all files and folders (Command + A).
     3. Once selected, click Edit > Copy items from the Finder menu.
     4. Select the desktop icon of your TomTom device by clicking it once.
     5. Click Edit > Paste items from the Finder menu.
     http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
     
     
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

1. Delete application files from device and from computer.
   1. Launch TomTom HOME and click Remove items.
   2. Select the Items on device tab and tick the box by Applications. A warning will pop-up, click Yes.
   3. Select the Items on computer tab and tick the box by Applications.
   4. Click Remove selected items.
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

1. Reinstall the application.
   1. Click Update my device.
   2. Make sure the new application is selected, then click Download updates.
   3. Click Device > Disconnect Device.
      
      Your device boots and then connects to the computer again.
   Note: For some devices you may have to repeat these steps. http://www.tomtom.com/lib/img/cs/questionmark.gif
   
   Your device may require a previous version of the TomTom application before the latest version can be installed. If this is the case HOME will offer an application update twice.
   
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

1. Run the TomTom Clear Flash tool.
   
   Note: This tool can not be used with TomTom ECLIPSE, DAIHATSU or TOYOTA.
   1. Exit TomTom HOME.
   2. Click one of the download buttons below and follow the instructions.
      
      http://www.tomtom.com/lib/img/cs/exe.gif http://www.tomtom.com/lib/img/cs/zip.gif http://www.tomtom.com/lib/img/cs/dmg.gif
   http://www.tomtom.com/lib/img/cs/public/templates/ico_close.gif

 

Holy smokey flavoured chicken wings Batman!


Thats a nice post man


I guess you started that before my last post eh?

(And it doesnt stick at start up, just the screen switches itself off.)



Q