Touchpad detection (or driver or something) on Lenovo Laptop Flex 2 15

Discussion in 'Hardware' started by johnxtampa, Nov 13, 2015.

  1. johnxtampa

    johnxtampa Private E-2

    First of all, in spite of the timing of this post (posting the same day that the update is becoming available for most people), this isn't Windows 10.1/115 (I forget the update's nickname) related (this computer hasn't updated yet). A few days ago, the trackpad stopped working. (It worked fine for about 3 months with Windows 10, and roughly a year with Windows 8.1)

    • I tried the device manager "uninstall device" thing, which often works. In this case, however, detect hardware did not detect the trackpad after uninstalling.
    • I've tried all drivers I can find, including the latest driver per Lenovo's website (plus the one Windows update installs, ironically newer than Lenovo's website
    • I've tried uninstalling the program, but it doesn't lead to any success after reinstalling later
    • The device does list itself in the trackpad/mouse properties panel in the systray, I don't know if that means it's being detected somewhere, or if it's because the driver is installed. It's an Alps pointing device, 8.201.1611.249
    • In System Information, then Components, then Problem Devices, the pointing devise shows up, as "Lenovo pointing device", with message "This device is not present, is not working properly, or does not have all its drivers installed."
    • On this device, the F6 key is the one that activates/deactivates the trackpad normally, but nothing happens, no feedback, and no magical fix. For comparison purposes, the brightness, volume, mute, etc. OTHER hotkeys do work.
    • Searches through event viewer for the device ID include a few references to the device, implying that on some level it's being detected? (I would assume? )
    The machine is 2 months out of warranty. Lenovo tech support *almost* helped me, and implied they knew how to fix it, but wouldn't volunteer any information, all they wanted was to get me to subscribe to support, or pay for a one time support ticket.

    Personally, I'm not completely convinced it's not hardware, but I'm holding out hope. Any advice or tips?
     

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