Trend Micro IS 2008 does not update

Discussion in 'Malware Help (A Specialist Will Reply)' started by kondor, Oct 21, 2007.

  1. kondor

    kondor Private E-2

    After downloading the 30-day trial version about a week ago, I find I am unable to update during weekends. Trend Micro support has been great, but they don't seem to understand the issue. The first thing you need to do to update to defend against the latest viruses is make sure that the version numbers in your PC are the same as the ones on the Trend Micro site. This is done and both versions are identical. Nevertheless, last weekend and this weekend, when trying to update, the message "all updates have been installed" appears. The last update is Friday and it is now Sunday even though Trend Micro says their servers are updated every three hours (this is also the update time in my PC.) I would very much like to buy this product, but "hackers" don't take the weekend off. Any suggestions would be appreciated. If this can't be solved, I'll probably buy Norton 360.
    Thanks. :(
     
  2. abri

    abri MajorGeek

    hi kondor!
    from the TrendMicro website:
    TrendMicro is a reputable company, so I doubt they just take the weekend off. In this case it would be easier for you to ask them directly why it's happened two weekends in a row that you didn't get updates over the weekend. If you go to their website here https://esupport.trendmicro.com/sup...createNewRFIncident&RFID=RF_CON_TS_UPDATE_1_1
    you can hit the "give us your feedback button" and submit a comment with your e-mail address. I expect they will get back to you.
    abri
     

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