Trojan.Agent/Gen-PWS Removed???

The PW.exe file is associated with antivirus programs like the below ( to name a few ):

• Win 7 Security 2011
• Vista AntiMalware 2011
• Vista Internet Security 2011
• XP Guard, Win 7 Antispyware 2011
• XP Internet Security 2011
• XP Antispyware 2011

It is not know to be a password stealer. It just causes frequent annoying alerts and unwanted scanner popups. These tactics aimed at convincing you to pay for these fake/useless programs and at possibly getting your credit card info. If your friend tried to purchase one with a credit card, that credit card account should be closed.

However all that being stated, it would not hurt to change passwords anyway.

The logs are clean but you do need to get this PC properly protected.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

AVG does have built in antispyware protection and can be a resource hog. If your friend winds up complaining that the PC performance seems bad, uninstall AVG and use Microsoft Security Essentials ( free ) or Avira.

Third party firewalls are still significantly better than the builtin Windows firewalls; however, if the understanding/using of a firewall like Comodo ( that will ask questions ) is too difficult for them then stick with the Win 7 firewall and see how things work out.

 

You're welcome. Below is a link I refer you and your friend to again just in case he did not already read/work thru it:

How to Protect yourself from malware!