trojan detected - help?

Discussion in 'Malware Help (A Specialist Will Reply)' started by edbo20, Sep 6, 2012.

  1. edbo20

    edbo20 Corporal

    Hello,

    I'm an insurance agent that has to use protection software from McAfee.

    I am attaching the logs I have.

    I thought I removed the bug earlier with Spybot, but cannot find the log?

    Thank you for your help.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is all I am finding:

    Something called SSAWrapper. So you know what it belongs to?

    If not, then let's remove it.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.


    Now use windows explorer to find and delete:
    C:\WINDOWS\TEMP\sg_rd.bat

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).Make sure that you watch for the license agreement for TrendMicro HijackThis and click on the Accept button TWICE to accept ( yes twice ).

    Then attach the below logs:

    * C:\MGlogs.zip

    Make sure you tell me how things are working now!
     
  3. edbo20

    edbo20 Corporal

    Everything worked exactly as you said, except the C:\WINDOWS|TEMP\sg_rd.bat was not found, so I could not delete.

    Attached are the MGlogs
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to update your Java.

    Tell me what issues you may still be having, if any.
     
  5. edbo20

    edbo20 Corporal

    Updated Java. Appears to be no issues with system.
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
  7. edbo20

    edbo20 Corporal

    Thanks for your help. You guys are great. I tell everyone about your guys. I hope things are going well for you.
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     
  9. edbo20

    edbo20 Corporal

    I'm sorry. How do I uninstall RogueKiller and HitMan Pro?
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just right click and delete.
     

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