Trojan Dialer.28.A & Dialer.CID

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

• Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
• Make sure you check version numbers and get all updates.
• Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

• After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.


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• When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
  • CounterSpy - ONLY IF you were not able to run Windows Defender
  • Bitdefender - from step 6
  • Panda Scan - from step 6
  • runkeys.txt - the log from GetRunKey.bat
  • newfiles.txt - the log from ShowNew.bat
  • HijackThis

NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!

 

Your Windows OS & IE Versions are way out of date and represent a major security risk. After we remove your malware, you must correct this situation. I will give you steps to do this.

Uninstall the below old versions of software:
J2SE Runtime Environment 5.0 Update 6
Mozilla Firefox (1.0)

Now install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox

Did you knowingly install and do you use Kontiki Delivery Management System? It is not malware but many times people do not know it is there and always running and often they do not use it. Read more about it here:

http://www.bleepingcomputer.com/startups/KHost.exe-2404.html

Start by downloading two tools we will need- Pocket KillBox

Extract it to its own folder somewhere that you will be able to locate it later.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O4 - HKLM\..\Run: [wtlttwj.dll] C:\WINDOWS\System32\rundll32.exe C:\WINDOWS\System32\wtlttwj.dll,veaxuf
O20 - Winlogon Notify: winykm32 - winykm32.dll (file missing)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

c:\windows\help\SPAlert.chm
C:\WINDOWS\system32\bwltkve.dll
C:\WINDOWS\system32\jpxhtmvi.dll
C:\WINDOWS\system32\wtlttwj.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.
After reboot locate the below folder and delete it if found:
C:\Program Files\Common Files\{208D4EB9-0881-2057-0516-03031008002c}

Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Stuart Wolstenholme\Local Settings\Temp

Now attach a the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

The fixme.reg patch to the registry did not work as required. It is possible some tools blocked it. Uninstall CounterSpy and then reboot. After reboot, shutdown AVG AntiSpyware and then reapply the fixme.reg patch. Tell me if you receive a success message.

Then run HijackThis and fix the below line:
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all

Now reboot and delete the below folder after reboot:
C:\WINDOWS\kdx


Then attach a new log from GetRunKey and a new log from HJT.

 

That's better!

Your log is clean. If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
3. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and enable System Restore to create a new clean Restore Point.
4. After doing the above, you should work thru the below link (make sure you get your Windows updates):
   • How to Protect yourself from malware!

 

You're welcome. Surf Safely!

PM me with an email address and I will give you PayPal info if you like.