trojan? disables anti-virus

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by pleasehelpme, Nov 22, 2005.

  1. pleasehelpme

    pleasehelpme Private E-2

    i have followed this site's instructions about disabling system restore, running online scans and cleaning in safe mode to no luck...please help...

    i seem to have some sort of trojan/virus that disables mcafee virus scan and will not allow a virus scan to be run.

    mcafee is frequently disabled. when i try to run the eicar to test in mcafee after it has been disabled (by the trojan?), i get a fake confirmation (unlike the confirmation when you test while virus scan is enabled).

    when i try to run a mcafee virus scan it freezes/hangs after searching 2500 or so files. this has been tried dozens of times with the same result. i have tried deleting the files (first they were .idx files, now they are .doc files) but it just hangs on a new file each time you delete one.

    i have also tried uninstalling and reinstalling mcafee - same results. i tried uninstalling mcafee and installing ez armor - the ez armor virus program would not install properly - the engine would not load (several uninstall/install attempts produced same result).

    on the online scan - trend and panda found nothing.

    i ran ccleaner, microsoft anti-spy, spybot in safe mode - they didn't find anything. i ran adaware in safe mode, but it hung and didn't finish the scan.

    laptop - xp service pack 2, 2.8 ghz, 1.2 gb ram, mcafee, zone alarm (free)

    any help/guidance would be appreciated. thank you very much.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

  3. pleasehelpme

    pleasehelpme Private E-2

    i've attached (hopefully) the hijack log - please let me know if i messed anything up. thanks very much
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your log shows no problems. If you still are having a problem with McAfee, try the below two scanners and post the logs from each one. Make sure you run CCleaner before starting the scans. It will help to make logs smaller.

    Running Spy Sweeper...

    Running Ewido Security Suite
     
  5. pleasehelpme

    pleasehelpme Private E-2

    i've posted the spy sweeper log and a new hijack log. the hijack log was run after mcafee had been disabled by whatever is disabling it, so i don't know if that will provide any clues. mcafee was disabled about two-thirds through the spy sweeper search.

    i would gladly switch to another anti-virus program - and have tried - but avast and ez armor won't load the engines or definitions in the computer's current state.

    thanks very much for your help.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I did not ask for a new HJT log. I did ask that you run SpySweeper and Ewido. However, don't worry about Ewido right now. Your problem does not appear to be malware. It appears that you have hard disk errors/problems. (see the SpySweeper log) This may be the reason for all of your problems.

    This is not really a topic for this forum but you should run disk Error check on your drive. Right click on the drive from Windows Explorer and select Properties. Then select Tools and then under Error-Checking click the Check now button. In the next window click to select the two check boxes and then click Start.

    Let me know the results.
     
  7. pleasehelpme

    pleasehelpme Private E-2

    sorry about that - should have told you i was going to run the other scan separately - it took over 3 hours and nothing (attached). will run the error check now.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Let me know the results of the Error checking.
     

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