trojan-downloader.zlob.znx

Hi, I need help.
I made a stupid mistake and opened an unknown file from the internet...sure enough I got some sort of spyware, or malware, or whatever. I am no computer expert, but with clear intstructions, I can usually fix things.

I get all kinds of random popups telling me that I have spyware and I need to download this anti-virus program. I know enough to not fall for that. But they keep coming.

I ran Norton antivirus full scan and it detected no threats, but it does occasionally give me a red message that it blocked an attempted intrusion and that something is trying to change my home page. I think it succeeded b/c when I open IExplorer, i go to a site telling me to download their spyware.

I ran spydoctor and it found threats, deleted them...every time I run it, it finds more and cleans them. Doesn't seem to get it all.

I see you've helped others, can you help me??? I hope so!

 

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Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

• READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

The spyware is almost gone, but not complete. I still get the about.blank address when I open the web browser. norton tells me that something is trying to change my home page. I am not longer, however, getting popups. So that is progress. I will attach the logs and await your counsel on the next step. Thanks

Attached are the combofix log, MGTools log, Malware bytes logs

 

here is the Superanitspyware log (attached).

Were there any others? I didn't see a log for spybot.

 

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Pre-Instructions:

1. First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.
   
2. Print out these instructions or save them to a text file so that you can operate with All Browser Windows CLOSED.

Step 1:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.

Step 2:
Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 3:
Default Security Settings

To Default Security Settings:
For Internet Explorer 6 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:

• Internet
• Local Intranet
• Trusted Sites
• Restricted Sites.

Click OK to exit.

For Internet Explorer 7 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

Step 4:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 5:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Hi I ran the processes, here are the logs.

It still defaults to about.blank page when i load IExporer 7. It does not accept the start page I enter.

 

First, please copy the contents of the below Quote Box to Notepad. Then click File and then Save As. Change the Save as Type to All Files. Name the file fixme.reg and then click save. (make sure you save it somewhere you can find it. Saving it to your Desktop may make that easy.) Then double-click on the fixme.reg file on your desktop (or locate it with Windows Explorer and double click on it if not saved to the Desktop) and when it prompts to Add in to the registry, say yes.

Next, please download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Finally, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\avenger.txt

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

Thanks for your continued help.
The problem persists. When i set my home page for Internet Explorer, it changes it back to about.blank when I open the program.

I've run the processes and attached the logs you requested

 

See the thread below and run this procedure...

Removing Zlob aka SmitFraud, SpySheriff, Infections

Once complete, please post the log.

 

here is the log for step 1 of the smith fraud scan

 

here is the log for step 2 of Smithfraud

Iexplorere is no longer defaulting to about.blank. It now defaults to MSN.com. When i reset the home page to my google calendar, it resets it back to MSN.com

 

The forum won't let me attach the second log. It says I already I attached this file, even after I changed the name.

 

Open the second log, add something to it like "test test" or something and save it again and it should let you attach it. If it does not then paste it inline and I will attach it for you.

 

okay, here is the second log

 

Let's run Avenger once more, just like you did before.

• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Finally, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip
• C:\avenger.txt

 

Computer still defaults to msn.com

I'm attaching the logs. I did receive and error message when running the avenger tool. that is noted in the log.

 

Hi, I beleive the problem is solved. My default home page is being accepted and I see not other operation issues. Unless you see something that needs to be addressed in the logs, I will consider it fixed.

THANK YOU!!!:-D

 

Everything is looking better, go back to Step 4 in post #5 and you should be good to go.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significan amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
5. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
6. If we had you run Avenger, you can delete all files related to Avenger now.
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
10. Go to add/remove programs and uninstall HijackThis.
11. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
12. If you are running Vista, Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
13. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!