trojan got me good...help

nytehawk · Jul 29, 2013

When I started up my laptop I noticed windows pop up... so i donloaded avg free antivirus.after running avg it said i had a trojan virus that it could not remove. i left my laptop on and turned off the wifi. when to go smoke came back my wife turned my laptop off and now when ever i start it up it brings my to the window 7 screen with the four boxes and stop right there. when i boot it in safe mode it starts to load the files and stops after a bit and does not continue. it is a window 7 hp Pavilion dv6. i know i can always reboot with a windows 7 disk but i dont want to lose everything on it. toons of movies music and work documents and much much more.
what can i do. and is it possible to retreive all the data off it with out it loading?
please help with out any computers untill its fixed.
also what is a good antivirus (prefer free) for when i do get it fixxed?
(using cell phones for now and cant do work or play my games...)

chaslang · Jul 30, 2013

Welcome to Major Geeks!

Do you know exactly what AVG detected and removed? Try the below.

Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

Restart the computer.

As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

Use the arrow keys to select the Repair your computer menu item.

Select US as the keyboard language settings, and then click Next.

Select the operating system you want to repair, and then click Next.

Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Click to expand...

Select Command Prompt

In the command window type in notepad and press Enter.

The notepad opens. Under File menu select Open.

Select "Computer" and find your flash drive letter and close the notepad.

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.

The tool will start to run.

When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)

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trojan got me good...help

nytehawk Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member