Trojan horse Agent.AMAW in C:\Windows\system32\avwa.dll

Discussion in 'Malware Help (A Specialist Will Reply)' started by neilm, Nov 26, 2008.

  1. neilm

    neilm Private E-2

    Apologies if I should just do as Mullah of the trojan horse.AMAW thread did, but it feels a bit like taking someone else's prescription medicine and I'm new here.

    Trojan horse Agent.AMAW in C:\Windows\system32\avwa.dll
    I wish I’d written this down as it actually happened BUT… (I luv big BUTs)
    This HP-Compaq Pavilion a640.uk computer – a quixotic source of wonder and frustration to its owners, my octogenarian parents, and not much less of one to me, its main user, on my weekend visits - was scheduled to be enhanced with that new-fangled broadband yesterday (26 November 2008). So recently I figured I’d make it extra efficient, in honour of the expected new technology. It runs Windows Firewall, SpybotS&D 1.5.2 and AVG Free Edition and I update and scan every week. I routinely empty RecycleBin, delete IE’s Temporary Files, Cookies and History, and often scour unused space with Eraser. The week before last, to tidy up further, I downloaded (by dial-up) and ran Uniblue’s RegisterBooster and DriverScanner.
    but soon after that – 20November 2008, I think – AVG Free Edition popped up with its first report of Trojan horse Agent.AMAW in C:\Windows\system32\avwa.dll. AVG Free Edition claimed to heal this but didn’t. (SpybotS&D found and fixed an instance of Smitfraud at about the same date.) Expecting better, I downloaded Malwarebytes’ Anti-Malware. I vaguely recall this found a second infected file (with a name like gillbilski – seeming to relate to an antique books website I’d surfed of late). I deleted that file but cannot lay a glove on avwa.dll. AVG Free Edition’s Threat announcement continued to pop-up, seemingly coinciding with each new application or web-page, whether I clicked Heal, Vault, Ignore or simply let it time-out. I resorted to a SystemRestore - your head is in your hands already, isn’t it? - taking the only available Restore Point of 18 November 2008. This only succeeded in crippling Malwarebytes’ Anti-Malware boot-up with a 16 bit MS-DOS Subsystem message: C:\ WINDOWS\system32\regsvr32.exe
    C:\PROGRA~ 1\Symantec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll initialization. Choose ‘Close’ to terminate the application

    So I consulted MajorGeeks’ website.
    As recommended, I did basic computer maintenance, slimming Programs and My Documents, and then employing CCleaner and IObit SmartDefrag. Subsequently I’ve uninstalled Avast (unused) and remnants of Symantec.
     Step 1: House Cleaning & Setup: I found no named malware programs; did jettison a SunJava file; confirmed Msconfig is on Normal Startup; emptied some apparent quarantine files BUT forgot AVGFree Edition’s vault.
     Step 2: Enable viewing of Hidden Files ..: check! Did some repeat file deleting in Administrator Account via Safe Mode’s fish-eye view, seeing nothing malicious.
     Step 3: Select and Run cleaning link
    Windows XP Cleaning Procedures
     Step 1 Downloading Tools: Ah. This is where I started colouring-in outside the lines a bit and retracing missed spots in the join-the-dots. SUPERAntiSpyware downloaded okay. Spybot S&D I knew I already had, yet your edition on offer is version 1.6 (mine 1.5.2) so I started a new session with my ISP (I’m dial-up, remember, 2 hour limit) and began the download. After 42 minutes it stalled at 89% and on 51 minutes it failed at the same mark. I did get it at a second attempt BUT – knowing I had my old version, updated that day – not yet. Next came combofix.exe and MGTools.exe BUT not necessarily in that order because watching downloads dribbling in at 6kBps had proved mind-numbing. (Are you sure you should keep pulling your hair out, like that?) I also replaced my non-starter Malwarebytes’ Anti-Malware with a fresh one.
     Step 2 Installing Tools and Running Scans: Hmmm. Since their logs are time-coded, you’ll see that these ran in higgledy-piggledy order too. SUPERAntiSpyware had no problem. SpybotS&D went well enough BUT when? Malwarebytes’ Anti-Malware fell at the first although not quite like its forerunner. A machine-code blackboard blipped momentarily, before the following Error panel appeared: C:\Program Files\Malwarebytes’ Anti-Malware\mbamext.dll. Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x1. ‘Retry’ and ‘Ignore’ made no headway, so ‘Abort’ was used. Around about then, it occurred to me to empty AVG Free Edition’s Virus Vault. After that, combofix.exe was okay, if memory serves, and MGTools seemed fine – BUT for the fact that, reading ahead beforehand (phrenology, anyone?), I imagined that its Error Message Type 2 guidance might help Malwarebytes Anti-Malware. So, after backing up the Registry, I tried the suggested Regedit.exe fix on HKEY_LOCAL_MACHINE\ SYSTEM\CurrentControlSet\Control\VirtualDevice Drivers\VDD. This succeeded to the extent that when I tried again to run Malwarebytes Anti-Malware it got fractionally further before a new set of error messages aborted the boot-up. Namely: vbAccelerator SGrid II control. Run-time Error ‘0’ and then Malwarebytes Anti-Malware Run-time Error ‘440’ Automation Error.
     Step 3 Still having Problems. Of course! I’m delaying broadband connection pending your confirmation that my malware infections have no bearing. Disrespectul of the demise of Malwarebytes’ Anti-Malware, AVG Free Edition keeps gleefully informing me about the ever-present C:\Windows\system32\avwa.dll. Trojan horse Agent.AMAW. It won’t surprise me if that’s still there simply because I didn’t do as MajorGeeks expected. At least I didn’t run the scans more than once. Sorry that the attached logs are a man down and probably not in the order of succession you prefer, however I’m confident and grateful that your wiser (if somewhat mistreated) heads will find some astute advice for me. And no BUTs.
    Neilm. 27November2008
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {4D87BB8C-8D29-4880-82FC-CDFCF6E68D97} - C:\WINDOWS\system32\avwa.dll
    O2 - BHO: (no name) - {8570287D-A970-2D7C-66F5-834B196649DF} - (no file)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

    After clicking Fix, exit HJT.

    Now we need to use ComboFix to remove a bunch of malware files.
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Now run Ccleaner!

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. neilm

    neilm Private E-2

    Hello chaslang, and thanks for being there.
    I am poised to 'Do a system scan only' with C:\MGtools\analyse.exe but do not have the line
    O2 - BHO: (no name) - {8570287D-A970-2D7C-66F5-834B196649DF} - (no file)
    Shall I proceed on just the other three lines?
     
  4. neilm

    neilm Private E-2

    I see from a printout (Search fails to find its source file on my pc) of 'hijackthis notepad log 25-11-08 1518' that three days ago I had an
    O2 - BHO: offersfortoday browser enhancer - {8570287D-A970-2D7C-66F5-834B196649DF} - C:\WINDOWS\system32\gijilrdyll.dll (file missing)

    This, I now realise, is the file I meant in my original post, as in: "I vaguely recall this [Malwarebytes’ Anti-Malware] found a second infected file (with a name like gillbilski – seeming to relate to an antique books website I’d surfed of late). I deleted that file but cannot lay a glove on avwa.dll."
    Does this help?
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just continue on with all of my instructions. Just ignore any items you do not see.
     
  6. neilm

    neilm Private E-2

    Masterful advice, chaslang!
    Logs attached.
    I am holding my breath. No sign of AVG's Agent.AMAW Threat warning, even though I opened fresh web-pages and a new application simply to goad it.
    These last two days (since combofix's initial run, perhaps significantly) this Tesco.net dial-up connection keeps having to run through its range of numbers before it recognises one (1470126308454****00) that it had previously failed to. But as I switch to TalkTalk broadband as soon as you sign off on me, that's no biggie.
    Many thanks - I'm so pumped I'm gong to try out my first ever slimies - similes - drat, I've over-reached myself.
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    One item still remains to remove.

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: (no name) - {4D87BB8C-8D29-4880-82FC-CDFCF6E68D97} - C:\WINDOWS\system32\avwa.dll

    After clicking Fix, exit HJT.

    After doing the above, reboot your PC and then run analyse.exe again and make sure that the above O2 - BHO: line does not come back. Let me know the results.
     
  8. neilm

    neilm Private E-2

    :-o I have failed, o master chaslang, and brought shame upon the sacred sisterhood.
    I gave HJT a handful of chances but to no apparent effect upon
    O2 - BHO: (no name) - {4D87BB8C-8D29-4880-82FC-CDFCF6E68D97} - C:\WINDOWS\system32\avwa.dll
    Latest log attached. (I'm still better off now than when I opened the thread.)
     

    Attached Files:

  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Copy the bold text below to notepad. Save it as fixBHO.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it, a file named fixBHO.reg should be on your Desktop. The steps further down rely on this.

    Now please go to this link:http://live.sysinternals.com/
    • find the psexec.exe file listed in the list and click on it and download and save it to your Desktop. Doing this properly is critical for other steps below.
    • Now click Start, Run, and enter cmd and click OK. This will open a command prompt window with a prompt that shows the current folder you are in.
    • For you the prompt should show C:\Documents and Settings\owner>
    • Now type cd Desktop and hit the enter key. There is a space after the cd. If you do this properly, your prompt will change to C:\Documents and Settings\owner\Desktop>
    • Type the below bold text and hit the enter key. This will open the Window Registry Editor. You will have to agree to the SysInternals License Agreement first that pops up.
      • psexec -s -i regedit
    • In the Registry Editor click File, Import and then navigate to the fixBHO.reg file on your Desktop and double click on it to import it into your registry. If it works properly you should get a success message.
    • If you get a success message continue on with the below, otherwise stop and explain to me any problems you had.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


    Then attach the below log:
    • C:\MGlogs.zip
     
  10. neilm

    neilm Private E-2

    Good morning, chaslang, and thanks again for you attention.
    My thumbs-up icon should really be a fingers-crossed.
    I got the Registry Editor success message, so C:\ MGlogs.zip is attached.
    If the logs don’t read as you hope it may be because, after the success message, I was surprised not see the filename fixBHO.reg listed in the c:\systems32\registry window. The filename slot (left of the Open button) was empty, so it’s not as if it was there waiting to be confirmed. I clicked on Desktop to see if fixBHO.reg was listed as being there (I can see the icon) and was told that the location was not accessible. So I back-arrowed; then clicked Open – predictably nothing noticeable occurred; next I clicked Cancel to close the c:\systems32\registry window. The remaining c-prompt blackboard told me regedit exited on FRONTROOM with error code 0, which I’m guessing is good.
    But it wasn’t until after all that that I ran C:\MGtools\GetLogs.bat. Now that I’ve made my excuses, I’ll leave.
     

    Attached Files:

  11. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not get the patch imported.

    When you run the psexec -i regedit command the Registry Editor will open. Then click File Impornt. Now you have to navigate to the file properly. Use the below info to do this:

    • click My Computer
    • Now in the window pane double click the Locatl Disk (C:) icon to open drive C
    • Then double click on the Documents and Settings folder to enter this folder
    • Then double click the owner folder to enter this folder
    • Then click the Desktop folder to enter this folder
    • Now locate the fixBHO.reg patch and double click it to import it.
    • Say yes to the prompt to add to the registry.
    • Did you get a success message? If yes, attach a new MGlogs.zip file. If no, tell me what happened.
     
  12. neilm

    neilm Private E-2

    You see how much I have learned at your feet, chaslang? I knew that last cock-up was my fault.
    I think I got seduced by the smilies - I'm now concentrated on the important stuff.
    New MGlogs.zip file herewith. Ta.
     

    Attached Files:

  13. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    It appears that something is still blocking this key from being removed. Are you sure what you followed the steps this time that you received a success message about the fixBHO.reg file being added to the registry. This is very important. If you do not get a success message, it did not work. And if you ran into an other problems or got other messages, it also probably did not work. If those steps are not followed exactly, the result will be failure to add to the registry.

    Let's double check to make sure that no more malware is hiding.

    Please uninstall the current version of SUPERAntiSpyware that you have installed. Then download and install this version. SUPERAntiSpyware 4.23.1006 Beta During the installation when it asks about checking for updates, make sure that you say yes so that they update to current databases. Then run a full system scan and fix all that is found. Attach the new log.

    Then run Malwarebytes and select the Update tab and then click the Check for Updates button to update it to the current version and database. Then perform a full scan of your system (not a quick scan). Fix what it finds and attach the new log.

    Now download and run the current version of MGtools from here: MGtools.exe Attach the new C:\MGlogs.zip file.

    By the way, how are things working on your PC?
     
  14. neilm

    neilm Private E-2

    Greetings, chaslang.
    Groanings, chaslang.

    Post#13 was unlucky. As unlucky as Posts #7, #9 and #11.
    Attached are my latest SAS log and MGlogs.zip file compiled per Post#13.

    There is no Malwarebytes’ Antimalware log. In my pc’s present bad mood, newly downloaded Malwarebytes’Antimalware will not install even though mbam.exe is renamed mb.exe.
    “C:\Program Files\Malwarebytes’ Antimalware\mbamext.dll
    Unable to register DLL/OCX: Regsvr32 failed with exit code 0x1”
    (This failure is as was the case on 27 November 2008. This time round I have not tried to adapt the MajorGeeks’ MGTools Error Message Type 2 advice).

    Also attached is an earlier (renamed) MGlogs.zip file, because I re-ran your instructions from Posts #7, #9 and #11 before following Post #13. The outcome was no different so far as I could see - but I do not read the logs.

    Otherwise on balance things are working less alarmingly than immediately pre-chaslang. AVG’s formerly irrepressible pop-up warning of Trojan horse Agent.AMAW in C:\Windows\system32\avwa.dll has not been seen at all of late.

    Currently there are trivial issues which I would mention only because they may have a significance to you that is entirely lost on me. Stuff like the fact that I’ve begun this reply a couple of times “on site” in the thread and got bombed out as “not logged in”. (Perhaps for dawdling, per MajorAttitude’s orientation advice about “waffle”? Or “breathing” as I know it.) All of that is in a separate post-attachment because I doubt it you’ll need to bother with it. And hope you won’t.

    Thanks for your patience and persistence.
     

    Attached Files:

  15. neilm

    neilm Private E-2

    Uh-oh. It’s that desperate, is it, chaslang?

    Just to prove MBAM used to work here, and in case it sheds some light, I’ve attached its log from November25th.

    Sorry the second attachment is a Word doc but that’s the only way I could think of to incorporate screengrabs. I only compiled it because I figure if I grasp at enough straws I’ll get sufficient bales to make a haystack and can start looking for a needle in it.

    Best of luck.

    PS Change of plan - word.doc too big! MBAM only here.
     

    Attached Files:

  16. neilm

    neilm Private E-2

    Sorry, chaslang. I didn’t intend this romp in the hay to be quite this separate from the previous one.

    Re. your enquiry “how are things working on your PC?”
    neilm waffle.doc is a litany of trivia that was to have included screengrabs but they don’t fit 97.7 kb.

    Best of luck gleaning the wheat from the chaff. (My waffle is gluten-free).
     

    Attached Files:

  17. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    TMI. I only want to know about malware problems. The only thing of concern in all of this is the BHO that we still have not gotten removed and possibly why you have problems installing the new MBAM but this does not mean it is malware. What SAS found was not malware ...especially the cookies which are not problems at all.

    Just out of curiosity, I want you to do the below and tell me the results.




    Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search for TDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if this is found and you disable it, then reboot.
    Now to continue with the BHO problem. I want to get some more info since I believe there are some other hidden files at play here.


    Download avz4.zip from here
    • Unzip it to your desktop to a folder named avz4
    • Double click on AVZ.exe to run it.
    • Run an update by clicking the Auto Update button on the Right of the Log window: http://rathat.geekstogo.com/images/AVZupdate.jpg
    • Click Start to begin the update
    Note: If you recieve an error message, chose a different source, then click Start again
    • After the update, from the "File" menu, choose "Standard Scripts"
    • Put a check next to item 2: Advanced System Investigation
    • Click Execute selected scripts
    • At the next prompt, click the OK button
    • Let the scan run and click "OK" when the completion prompt pops up
    • Now Close the Standard Scripts window, and exit AVZ
    • Navigate to the avz4 folder and locate the folder LOG
    • Inside the LOG folder you will find virusinfo_syscheck.htm and virusinfo_syscheck.zip
    • Put a copy of virusinfo_syscheck.htm into a ZIP file and attach it to your next reply.
     
    Last edited: Dec 10, 2008
  18. neilm

    neilm Private E-2

    TDSSserv.sys not found.
    TLI? ;)
    Cheers, chaslang.
    neilm
     

    Attached Files:

  19. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not seeing any obvious reasons why we cannot get this BHO to be removed. One other driver file name bothers me which is the below file:

    c:\windows\system32\drivers\daiuhelk.sys

    I have no info on it but something in the virusinfo_syscheck.htm log indicates it may be the below but that does not make sense. Does the below look familar to you? Do you have a RIO USB device or anything from Diamond MultiMedia?

    Rio8Drv.sys Usb Driver Coyright (C) S3/Diamond Multimedia Systems 2000

    Can you see the below files:
    c:\windows\system32\drivers\daiuhelk.sys
    C:\WINDOWS\system32\avwa.dll

    I you can see them, try to put copies of both files into a ZIP file and attach it here.


    Also attach the below file here:
    C:\Qoobox\Quarantine\C\WINDOWS\system32\_avwa_.dll.zip
     
  20. neilm

    neilm Private E-2

    I don't envy you, chaslang.

    Rio8Drv.sys Usb Driver Coyright (C) S3/Diamond Multimedia Systems 2000
    does not look familiar to me. According to its Properties it was modified on 12February 2004 - which is approximately when the pc was purchased.
    I don't have an RIO USB device or anything from Diamond Multimedia.

    c:\windows\system32\drivers\daiuhelk.sys
    C:\WINDOWS\system32\avwa.dll
    are in the attached zip file.

    C:\Qoobox\Quarantine\C\WINDOWS\system32\_avwa_.dll.zip
    is no longer there. C:\Qoobox\Quarantine\C\WINDOWS\system32 is empty. Should I re-run a program to recapture it, and if so which?

    TMI, anyone?
    re USB devices: other makes' USB flash drives often used; digital camera occasionally; USB V2.0 4-port mini hub owned but unused; USB 2.0 network bridge cable failed on its only outing (the linked pc probably needed USBv1).
    re multimedia devices: 5-year-old WinTV card in situ since August 08 has never worked (is always told that another application is using the window it wants and, seeking updated drivers to help, Driver Detective discouraged me with chipset driver jargon before saying the system didn't have the resources to cope with what i was trying to install).

    So then, not envy, chaslang; but appreciation, certainly.
     
  21. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You forgot to attach it.

    Not necessary.
     
  22. neilm

    neilm Private E-2

     

    Attached Files:

  23. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Well one thing is obvious. And that is that there has to be another hidden driver related to the avwa.dll file that causes it to come back. The only questionable driver I had seen which has a similar date to the avwa.dll file is daiuhelk.sys. But the contents of daiuhelk.sys say it is really Rio8drv.sys which is for a S3/Diamond Multimedia Systems USB device. But you say this does not ring a bell thus this file is still questionable. Normally the avwa.dll is just accompanied by either a .SYS or a .DAT type driver and when they are both removed, all is good. Thus we are missing the hidden driver.

    I want to try and collect more info before deleting anything else. So please do the below:



    Now download Registry Search (see the link titled RegSearch Download Link)
    • Extract the files from Regsearch.zip into a folder.
    • Doubleclick regsearch.exe to start the program.
    • In the top 3 boxes under the Enter search strings case independen) and click Ok... option, enter the below three strings (use copy and past)
      • 4D87BB8C-8D29-4880-82FC-CDFCF6E68D97
      • avwa
      • daiuhelk
    • Then click "OK".
    • Notepad will be opened with text in it (the file named RegSearch.txt will be saved in the program's folder as well). Attach this file to your next reply.
    Now please run Malwarebytes and first make sure you UPDATE to the current definitions. Then run a full scan and make sure you fix what it finds before saving the log and then attach the new log.

    Now uninstall SUPERAntiSpyware (yes you must uninstall) then download and install the current version from SUPERAntiSpyware and during the installation make sure that you have it update again (it should ask). Then run a full scan and fix wha it finds. Then attach the new log.

    Now download this View attachment ShowWSF.zip and save it to the C:\MGtools folder. Now extract the ShowWSF.bat file from this ZIP into the C:\MGtools folder. Then run the C:\MGtools\ShowWSF.bat file by double clicking on it. When it popups the log at the end, you can justy close the log. Then attach the new C:\MGlogs.zip file which will have the new log in it.
     
  24. neilm

    neilm Private E-2

    Hello, chaslang.
    If that Happy Christmas I wished you depends on Malwarebytes’ AntiMalware running on this pc, there is no Santa Claus. Only three yule logs attached.

    With Windows Firewall and AVG7.5 disabled so as not to impede a fresh download of Malwarebytes’ AntiMalware, and allowing Winlogon etc. changes to the register, whether mbam-setup.exe goes under its own name or that of mbam.exe, I still get;
    Error C:\ProgramFiles\Malwarebytes’ AntiMalware\mbamext.dll Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x1

    Clicking ‘Retry’ achieves nothing and ‘Ignore’ generates these:
    vbAccelerator SGridII Control runtime error ‘0’:
    Malwarebytes’ AntiMalware runtime error ‘440’: Automation error


    Is there an alternative to Malwarebytes’ I should run?
    Mentioning alternatives; Happy Hannukah and/or Holidays?
     

    Attached Files:

  25. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    I'm not sure what is causing the problem with Malwarebytes.


    Run this procedure: Resetting Registry and File Permissions Make sure you reboot as instructed.

    Afer reboot, run continue with the below.

    Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it, MAKE SURE that you exit ALL browser sessions including this one that you are currently reading (you can reopen a browser to continue these steps after the merge is completed) and then double click the fixme.reg file on your Desktop and allow it to merge with the registry.
    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.




    Now download The Avenger by Swandog46, and save it to your Desktop.
    • Extract avenger.exe from the Zip file and save it to your desktop
    • Run avenger.exe by double-clicking on it.
    • Do not change any check box options!!
    • Copy everything in the Quote box below, and paste it into the Input script here: part of the window:
    • Now click the Execute button.
    • Click Yes to the prompt to confirm you want to execute.
    • Click Yes to the Reboot now? question that will appear when Avenger finishes running.
    • Your PC should reboot, if not, reboot it yourself.
    • A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.
    After reboot look for all of the above files we had Avenger attempt to delete. If you still see them, delete them yourself.

    Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
    C:\WINDOWS\TEMP
    C:\Documents and Settings\Owner\Local Settings\Temp

    Now run Ccleaner!

    Now let's repeat similar RegSearch steps.


    Doubleclick regsearch.exe to start the program.
    • In the top 3 boxes under the Enter search strings case independen) and click Ok... option, enter the below three strings (use copy and past)
      • 4D87BB8C-8D29-4880-82FC-CDFCF6E68D97
      • awva
    • Then click "OK".
    • Notepad will be opened with text in it (the file named RegSearch.txt will be saved in the program's folder as well). Attach this file to your next reply.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


    Then attach the below logs:
    • C:\avenger.txt
    • RegSearch.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  26. neilm

    neilm Private E-2

    chaslang wrote; "Make sure that you tell me if you receive a success message about adding the above to the registry. If you do not get a success message, it definitely did not work."
    Registry Editor wrote; " Information in C:\Documents and Settings\Owner\Desktop\fixme.reg has been successfully entered into the register"

    Now to download The Avenger by Swandog46, and save it to my Desktop...
     
  27. neilm

    neilm Private E-2

    :confused Ho Ho Woe, chaslang.
    As Santa’s little helper, I seem to be being very little help at all.

    When avenger.exe rebooted the pc, pop-ups appeared containing the following (The Notepad ! is in a yellow triangle. The Windows X is in a red circle):

    “Untitled – Notepad
    Notepad ! The Process cannot access the file because it is being used by another process.”

    “Windows - No Disk
    X Exception Processing Message c0000013 Parameters 75b6bf7c 75b6bf7c 75b6bf7c”


    avenger.exe did not delete c:\Windows\System32\avwa.dll
    Neither can I. I am told;
    "Access is denied. Make sure the disk is not full or write protected and that the file is not currently in use."

    avenger.exe did not delete c:\Windows\System32\drivers\daiuhelk.sys
    Neither can I. . I am told;
    "Access is denied. Make sure the disk is not full or write protected and that the file is not currently in use."

    When I cursor over the avwa.dll file it says "created 16/11/2008 11.47" which seems weird for a file supposedly modified 11/02/2004 19.34.
    When I cursor over the daiuhelk.sys file it says "created 22/06/2004 22.27" which seems weird for a file supposedly modified 11/02/2004 19.01

    Meanwhile avenger.txt has been writing for an hour, and is 40million Kb long (by very far the biggest file on the hard-drive) and growing. You usually give notice when processes will take a long time so I’m suspicious. And there’s no way you want me attaching and sending a file that size, is there? Therefore, I bail out – not easily. Ctrl Alt Del is required to exit the view of the C drive contents, including the still-building avenger.txt, and, from the sound of it, it is still writing when I turn off the pc.

    This happens again when I delete, download and run The Avenger seven hours later. I didn’t change any check-boxes, honest. Furthermore, avenger.txt recommences writing from its beginning whenever the pc is re-booted. I presume it would fill the hard-drive if the pc was on for long enough. I have again (by deletion) uninstalled The Avenger for peace of mind.

    If required, I’ll persist, or begin again (I have a system restore point per, and prior to, Resetting Registry and File Permissions). I’m just here now for reassurance. But don’t delay your seasonal celebrations to respond to this in a hurry. Except for non-co-operation with this fix, the pc is working well.
    Many thanks for your efforts to date. Better luck in 2009.
    neilm.
     
  28. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Modification dates do not equal created dates. Mod dates are when the actual core contents of the file itself were change. Where as created is when the file was copied into the folder. However created dates can easily be fake or changed to anything so they are far from reliable.


    Your correct! Something is wrong. I'm not sure what but this should not be happening and never has before. Please try booting into safe mode and running the fix with Avenger one time. Let me know what happens.


    Well this is at least the positive side. It is quite strange that this is being so difficult to remove. I have seen this problem file before and it never was this difficult to remove. There was always another hidden driver file ( a .dat or a .sys file) to go along with it and when both were removed (using ComboFix or Avenger and quite easily) at the same time, they did not return.

    Also please run the same RegSearch again (from msg # 23) and attach the new regsearch.txt file.
     
  29. neilm

    neilm Private E-2

    chaslang, you really shouldn't have. Especially as I didn't send you anything on Christmas Day.

    But in response to your msg #28
    Just the same as in Normal mode. The avenger.txt file snowballs. Backin Normal mode I ran Avenger again and tried shutting down the pc a.s.a.p. after the Avenger reboot just to cut avenger.txt off small enough to send you a sample for investigation but my smallest zip file is 6.7Mb! avenger.txt was always "too large for Notepad" , and Word believed "there is a serious disk error on file avenger.txt"

    Neither Avenger nor I can delete C:\WINDOWS\system32\avwa.dll or
    C:\windows\system32\drivers\daiuhelk.sys

    I can delete everything in C:\WINDOWS\TEMP
    but in C:\Documents and Settings\Owner\Local Settings\Temp two files defy deletion:
    Perflib_Perfdata_764 "is being used by another..."
    rmrwhtwy.dat "access is denied"

    I've tried to second-guess you here, which is probably a no-no. Anyway, in addition to the TWO quoted search strings:
    4D87BB8C-8D29-4880-82FC-CDFCF6E68D97
    awva
    I added avwa in case "awva" was a typo.

    Logs attached. In view of your dedication to the cause, mistletoe might have been more appropriate.
     

    Attached Files:

    Last edited: Dec 29, 2008
  30. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay then let's try the below with ComboFix.



    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.


    Also delete all files in the below folder except ones from the current date (Windows will not let you delete the files from the current day).
    C:\Documents and Settings\Owner\Local Settings\Temp


    Now run Ccleaner!

    Now goto this link Using MGtools and download the new version of MGtools.exe from the black bold print link in the first sentence. Overwrite your previous MGtools.exe file with this one.



    Run MGtools.exe then attach the below logs:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
     
  31. neilm

    neilm Private E-2

    :(
    My New Year Resolution to "do EXACTLY as chaslang says" broke on the first try. combofix.exe from READ & RUN ME had expired and, true to form, I picked the wrong option by not running the limited-capability version, so had to download it again and (in drag&dropping WindowsXP-KB310994-SP2-Home-Bootdisk-ENU.exe into it) I (had to?) let it run again BEFORE CFscript.txt was drag&dropped into it. Hence the 'before' and 'after' logs attached.
    Also - there's always an also - Combofix.exe insisted the AVG7.5 was active so I (had to?) let it Combofix.exe run at my own risk.

    I'm sure the only Grisoft files on this pc are avgse.dll and avgupsvc.exe and those only because access is denied when I try to delete them. Before New Year (29 December 2008 23.00) I tried unsuccessfully to replace AVG7.5 with AVG8 (from MajorGeeks - the 1400 version that solves the 1399 glitches). I got this:
    AVG Free 8.0 build 176 (11/25/2008)
    Local machine: installation failed
    Installation:
    Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
    Error 0x80070005

    Trying to re-install AVG7 got me:
    AVG Setup
    Installer initialization failed due to following error:
    Error: Initialization of the language file "C:\Program Files\Grisoft\AVG7" failed.
    General failure.

    And now the system boots-up reporting:
    Could not initialize AVG Anti-Virus kernel interface. Application cannot run.
    So I've been running without virus protection - I thought.

    I’m wondering if I featured as a chaslang New Year Resolution at all. And whether it just broke too.
     

    Attached Files:

    Last edited: Jan 2, 2009
  32. neilm

    neilm Private E-2

    :)
    chaslang
    I have only just noticed that avwa.dll and daiuhelk.sys are gone!
    Suddenly 2009 IS a happy new year.
    Do you have a forum advising how to make that thumbs-up thank-you icon a million-times bigger, so it fits what you deserve?
    Cheers, neilm
     
  33. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Excellent news! I'm happy to hear we finally found the correct combination of fix and possibly version of software to remove this.

    According to your logs AVG7.5 was never uninstalled. You needed to uninstall it first. Try that right now. It may or may not work since it appears that some files may have been deleted. If it does not uninstall, then try reinstalling AVG7.5 and then reboot. After reboot, you could then try an uninstall of the 7.5 version. AVG8 is not high on our recommended list due to too many false positives and because it can be a resource hog unless you make sure that you don't install some of its features ....especially LinkScanner which is really a bad idea to install.

    Your logs are clean but I will reserve final instructions until you get your AVG issue resolved.
     
  34. neilm

    neilm Private E-2

    Another successful campaign medal is poised to be pinned on your chest, chaslang, with a special commendation for your survival of friendly fire.
    AVG Free 7.5.524 is now re-installed and giving my pc a clean bill of health.
    I await final instructions.
     
  35. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry for the delay. We have been swamped here lately and some how I missed your post. But at least your problems were gone. ;)

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we had you run Avenger, you can delete all files related to Avenger now.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    8. Go to add/remove programs and uninstall HijackThis.
    9. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    10. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    11. After doing the above, you should work thru the below link:
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds