Trojan horse back door.generic15.bhgz

Discussion in 'Malware Help (A Specialist Will Reply)' started by sueanniejoyner, Aug 17, 2012.

  1. sueanniejoyner

    sueanniejoyner Private E-2

    I am pretty computer illiterate. I don't know where this came from but my AVG tell me it will or can not fix it. However it does say that I will not be allowed to access the affected file. It started as the trojan horse listed, but seems to have spread. AVG finds more and I just don't know what to do, short of buying a new computer, which I hope to not have to do!

    I ran and did all necessary items suggested. Unfortunately during the Hitman pro scan, I accidentally hit the next button. I tried to stop it, but it deleted some form of a trojan horse. I had to rescan in order to get a log. New scan said all was fine.

    Hope that doesn't hurt me, but I wanted to be upfront.

    Thanks and I hope we can get rid of this thing!!
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    http://img827.imageshack.us/img827/1263/frst.gif For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    To enter System Recovery Options by using Windows installation disc:

    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Choose your language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    • Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this log to your next reply. (How to attach)
     
  3. sueanniejoyner

    sueanniejoyner Private E-2

    Thanks! It seems like things are a bit better already. I do have a problem with my yahoo email. When I log in to it, it tells me I have the incorrect password, but it will still let me in. Is this a glitch or something I should be worried about?

    Thanks SO much for your help. You are the BEST!!!!:)
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Problems with yahoo can be asked about in the software forum. :)

    Run this fix and then we have alot of other stuff to do.

    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Attached is fixlist.txt
    • Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.

    Now re-enter System Recovery Options.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (How to attach)

    Now attempt to boot normally.

    -------------------------------

    • Now re-run RogueKiller - no fix just a scan and attach the log.
    • Re-run FRST - no fix, just a scan and attach the log. (Continue on with the below first though before you attach logs)

    -----------------------------

    Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.
    • Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
    • Now select the Start Repairs tab.
    • The click the Start button.
    • Create a System Restore point if prompted.
    • On the next screen, click the Unselect All button to first deselect all repairs.
    • Now select the following repair options:
      • Reset Registry Permissions
      • Reset File Permissions
      • Register System Files
      • Repair WMI
      • Repair Windows Firewall
      • Remove Policies Set By Infections
      • Repair Winsock & DNS Cache
      • Repair Proxy Settings
      • Repair Windows Updates
      • Set Windows Services To Default Startup
    • Now on the lower right side check the box to Restart/Shutdown System When Finished
    • Then make sure the Restart System radio button is enabled.
    • Shutdown any other programs that you are running now before continuing.
    • Now click the Start button.
    • Be patient while the tool repairs the selected items.
    • It should reboot automatically when finished.

    After reboot, check to see if your firewall is working.


    Now I need you to download three files to your desktop.


    • Now please click Start, and type regedit into the search box.
    • You should see a regedit.exe and icon appear in the Programs area of the Start Menu.
    • Right click on regedit.exe and select Run As Administrator
    • Then in the Registry Editor menu click File and select Import.
    • Navigate to the BFE.reg file saved to your Desktop and double click it. Allow it to be added to the registry. Repeat this for the MpsSvc.reg and BITS.reg file.

    Reboot this machine.
    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     

    Attached Files:

  5. sueanniejoyner

    sueanniejoyner Private E-2

    Things seem to be running a lot faster. Especially the internet. The advertising pop ups aren't coming either! Should I be worried about banking info? or other passwords etc? :-o

    Thanks again!!
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Good, good. Still a bit to do, stubborn thing!!


    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these 3 detections:
    • [ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Joyner\AppData\Local\{66ee65fa-1d44-fe06-c354-4b2822c81e3b}\n.) -> FOUND
    Place a checkmark each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot.
    Re run Rogue Killer and attach new log.
     
  7. sueanniejoyner

    sueanniejoyner Private E-2

    All Done. A couple of items...

    "Now click the Registry tab and locate these 3 detections:
    [ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Joyner\AppData\Local\{66ee65fa-1d44-fe06-c354-4b2822c81e3b}\n.) -> FOUND"

    I only see 1 detection listed. Are there supposed to be 3 as it says?

    After I deleted Rogue Killer automatically scanned. Hence Report 3. I also rebooted and scanned as directed and report 4 was made. attached all 3 reports.

    :)
     

    Attached Files:

  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    My apologies, meant to edit it to say 1 ;)

    All is looking good.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  9. sueanniejoyner

    sueanniejoyner Private E-2

    Thank you so very much! It looks like things are running smoothly.

    I cannot say enough about how helpful you have been! thank you, thank you, thank you!!!
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    :-D You are most welcome Sueannie. Safe surfing!
     

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