Trojan Horse Removal

conflostusion · Sep 22, 2008

I have two infected files that I need to clean-up:

bn2.tmp
tcpsr.sys

I hope you can help me figure out how to remove this virus from our system.

Paul

TimW · Sep 23, 2008

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

conflostusion · Sep 23, 2008

Thank you for getting back to me. The problem is, I can't connect to the internet with that computer. Are these files that can be downloaded, burned to a CD, then opened on the infected computer?

TimW · Sep 24, 2008

Yes.....see my note #2 at the end of my last post to you.

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Trojan Horse Removal

conflostusion Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

conflostusion Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member