Trojan.kovter And Other Malware

I am helping a friend with cleaning their computer. She saw a message about potential hacking and possible compromise of financial information. She did not say if it was a message from Norton Security Suite or something that just popped up. This was about 3 weeks ago. She hired a company to clean the computer. They said it was done but there was a message about a trojan being found. She wanted another person to look at this.

I looked over the computer and did not see anything unusual but wanted to check it thoroughly. I used Major Geeks in the past to help clean computers and wanted to make sure this computer is completely clean. I went through the readme and ran the 4 recommended tools. I used Malwarebytes to clean what it found. It found and deleted files including one marked as Trojan.Kovter. I found several files in the user's appdata folder, Firefox-Patch.js. I manually deleted them since the one was marked as a trojan in Malwarebytes.

I am attaching logs from Malwarebytes, Rougue Killer, Hitman Pro and MGTools. Please let me know the next steps to take.

 

Here are the attached files.

 

I wanted to add more detail of the events that transpired. I found out they had a window pop up about having a problem with Microsoft Office and that their computer may already be compromised. They used a service named 365techcare.com. I did some searching and found this is a scam. She said this tech support company connected to their computer but only after they initiated it. The program used is Goto Opener by LogmeIn. It does not appear to be running in the background. I am going to uninstall this application after hearing back from you and checking for registry entries and other files. Thank you.

 

Thank you. Due to ice storms yesterday, we kept losing power so I will work on it this evening.
I also wanted to mention I found a file, Network Security.exe on the desktop. Not sure it is tied to anything but did not want to delete it yet. Could this be malware or something left behind from malware?

 

Logs from MBAM and ADWCleaner attached including a couple from real time blocking.

 

There are no more issues. Thank you for your help.